Tory Cottner
Taylorsville,Kentucky
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Worked in retail for almost two years and is very good with people in person of over the phone. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
ClickList Clerk
Kroger
Mount Washington, KY
08.2020 - Current
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Monitored stock control systems and processed specific orders.
- Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of packages.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated computer system, hand-held inventory control device and calculator to perform picking activities.
- Volunteered to assist all other departments with any projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted store customers and discussed needs.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Hauled items from stock, using equipment and placed on correct store shelves.
- Interacted with guests in friendly and knowledgeable way.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Safely and securely loaded items to prevent damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised and trained new staff in performing census.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Addressed customer complaints and requests by resolution or escalation.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Cashier
Country Mart Grocery Store
Taylorsville, KY
06.2019 - 01.2020
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted over 70 customers per day.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
08.2016 - 05.2020
Associate of Arts - Art Therapy
08.2020 - Current
Skills
Order fulfillment
Customer relationships
Proficiency in Computer usage
Customer Response
Safety processes and procedures
Cleaning procedures
Filing and data archiving
Multi-line phone proficiency
Office management
Team Bonding
Mail handling
Sorting and labeling
Bookkeeping
Social media knowledge
Payment collection and processing
Understanding of medical terminology
Active Listening
Customer Service
Good Telephone Etiquette
Cultural Awareness
Processing payments
Computer savvy
Answering customer questions
Till counting
Recordkeeping skills
Complaint resolution
Staff education and training
Cash Handling
Stocking and replenishing
Retail store support
Timeline
ClickList Clerk - Kroger
08.2020 - Current
Jefferson Community And Technical College - Associate of Arts, Art Therapy
08.2020 - Current
Cashier - Country Mart Grocery Store
06.2019 - 01.2020
Spencer County High School - High School Diploma,
08.2016 - 05.2020