Summary
Overview
Work History
Education
Skills
Timeline
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Tory Dixon

Eastpointe,MI

Summary

Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing and process improvements. Professional with strong background in customer interactions and service solutions. Highly skilled in problem-solving, ensuring customer satisfaction and loyalty.

Overview

31
31
years of professional experience

Work History

Senior Quality Assurance Analyst

Infor
06.2022 - 05.2025
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Testing the new software enhancements, bugs and reported progress, results and failures.
  • Maintain knowledge of relevant coding changes, regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Utilizing testing tools for QA Automation and manually testing for regression testing.
  • Analyst failed QA Automation testing and manually test to provide appropriate testing results.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of the software.
  • Advised developers on problems with databases, performance and other issues.

Senior Product Support Analyst

Infor
01.1994 - 06.2022
  • Delivered comprehensive product knowledge training sessions to new team members, ensuring consistent quality of service across the team.
  • Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services.
  • Developed strong customer relationships through exceptional communication skills and empathy.
  • Liaise between departments to ensure mutual understanding of requirements.
  • Communicate with OEMs, customers, and partners to collect relevant data.
  • Document and communicate customer issues with clarity and accuracy.
  • Conduct software test and troubleshoot technical problems; identify root causes.
  • Conduct research to replicate and verify software bugs.
  • Recommend workarounds to minimize customer impact.
  • Serve as liaison between customers and technical teams.

Education

Computer Programming

Wayne County Community College
Detroit, MI

Computer And Information Sciences

Wayne State University
Detroit, MI

Skills

  • QA Processes & Standards Compliance
  • Data Analysis & Reporting
  • Mentoring & Training Junior Staff
  • Root Cause & Technical Analysis
  • EDIFACT, ANSI X12 and ODETTE file specifications
  • Product Support Analysis
  • Technical Customer Support & Relationship Management
  • Test Case Design & Execution
  • Manual & Automated Software Testing
  • Tools: Zephyr, JIRA, Jenkins, Note, SUMO, Grafana

Timeline

Senior Quality Assurance Analyst

Infor
06.2022 - 05.2025

Senior Product Support Analyst

Infor
01.1994 - 06.2022

Computer Programming

Wayne County Community College

Computer And Information Sciences

Wayne State University

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Tory Dixon