Tory D. Gilbert
Glendale,AZ
Summary
Extensive customer service professional with over ten years of business administration and five years of sales experience. Proven reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loan Signing Agent
My Az Notary Plus
12.2017 - Current
- Mortgage Processing/Real Estate Transactions/General Notary Services 2500+ Processed Document Signings With Less Than 1 % errors since 2018
- Explain very technical financial information to applicants in easy-to-understand language.
- Experience includes guiding signers through the refinance, purchase, sell, and reverse mortgage process
- Proficient in communicating with Escrow Officers, Lenders, and signing services to minimize errors.
- I have explained over 2000 settlement statements per year since 2019.
U.S. Bankruptcy Court
Federal Government
06.2010 - 06.2017
- Received and screened incoming documents to determine conformity with appropriate rules and court requirements
- Assisted attorneys and customers with accessing case information
- Prepared and monitored case proceedings assigning case numbers, judges, and trustees.
- Processed over 30 client inquiries per day with document filing and case updates.
Assistant Branch Manager
Enterprise Rent-A-Car
01.2008 - 06.2010
- Supervised a team of 3 branch employees and made recommendations regarding performance evaluations.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Protected company assets with a strategic risk management approach using analytical data.
- Analyzed, reduced, and controlled expenses by improving resource allocation.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Science - Marketing
Troy University
Troy, ALSkills
- Time management to prioritize tasks ensuring essential tasks are completed
- Administrative skills include data entry, maintaining records, and assisting clients
- Critical thinking skills to recognize business patterns and make necessary adjustments
- Communication skills include verbal and written ability to present information precisely and constructively
- Customer Relations, USA Patriot Act, Settlement Statements, Closing Disclosures, Complaint Resolution, Invoice Preparation, Bank Secrecy Act, Cash Handling
Certification
- Bankwork$ Banking Industry Training 8 Week Certification, March 2023
Timeline
Loan Signing Agent
My Az Notary Plus
12.2017 - Current
U.S. Bankruptcy Court
Federal Government
06.2010 - 06.2017
Assistant Branch Manager
Enterprise Rent-A-Car
01.2008 - 06.2010
Bachelor of Science - Marketing
Troy University
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