Tory Holmes
Colorado Springs,CO
Summary
Accomplished Detail Manager at Water Works Car Wash and Detail Center, adept in team management and inventory control. Excelled in enhancing service quality and efficiency, reducing turnover by fostering a positive work environment. Skilled in problem-solving and multitasking, consistently exceeding client expectations without compromising on attention to detail.
Overview
31
31
years of professional experience
Work History
Detail Manager
Water Works Car Wash and Detail Center
02.2017 - 10.2024
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Implemented safety protocols for the use of chemicals and equipment, reducing workplace accidents and injuries.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Coach Operator
Greyhound Lines, Inc.
06.2014 - 10.2014
- Updated knowledge of industry trends and regulations through continuous learning opportunities such as workshops and seminars.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Supply Sergeant
U.S. Army
10.1993 - 10.2013
- Assisted in the development of annual budgets for the supply department based on historical data analysis and projected needs assessment.
- Collaborated with other departments to fulfill their supply requirements while adhering to budget constraints.
- Coordinated turn-ins of supplies and equipment for Number soldiers.
- Improved supply chain efficiency by streamlining inventory management processes.
- Monitored solder welfare upon arrival.
- Trained junior staff members on proper handling of sensitive materials, enhancing overall safety measures within the department.
- Managed and maintained accurate records of all incoming and outgoing supplies, creating a reliable database for reference.
- Organized storage of Items worth $Number.
- Coordinated with vendors and negotiated contracts, resulting in cost savings and better service quality.
- Ensured timely delivery of supplies to various departments, contributing to smooth operations.
- Issued items to soldiers and kept detailed records.
- Established strong relationships with suppliers, fostering trust and reliability in transactions.
- Conducted regular audits of stock levels, ensuring adequate availability of essential items at all times.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Trained and coached supply team members on issues concerning Installation Property Accountability to achieve compliance, cost savings and efficiencies.
Education
Batchelor Of Science - Criminal Justice
National American University
AllenHS Diploma - General Studies
S.H. Rider High School
Wichita Falls, TX05.1990
Skills
- Training and mentoring
- Team management
- Team building
- Shop management
- Inventory control
- Quality assurance
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Professional and courteous
Timeline
Detail Manager
Water Works Car Wash and Detail Center
02.2017 - 10.2024
Coach Operator
Greyhound Lines, Inc.
06.2014 - 10.2014
Supply Sergeant
U.S. Army
10.1993 - 10.2013
Batchelor Of Science - Criminal Justice
National American University
HS Diploma - General Studies
S.H. Rider High School
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