Tory Nance
Emmett,ID
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proven professional with extensive experience at DeClerk Enterprise, adept in customer service and cash handling, showcasing a strong work ethic and integrity. Excelled in enhancing customer satisfaction and loyalty, while mentoring staff to improve performance. Achieved significant improvements in operational efficiency and problem-solving, ensuring high standards of cleanliness and service delivery.
Overview
6
6
years of professional experience
Work History
Cashier, Cook
DeClerk Enterprise
02.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cleaning Specialist at CHASE BANK
Varsity Facility Services
04.2017 - 05.2018
- Responsibility of arming and disarming alarm system before and after cleaning in the safe room.
- Arming and disarming alarm system for the facility, both, before and after each shift.
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Increased workplace morale by maintaining a positive attitude toward supervisors,
- The job requires a one-person commitment each night, and I am capable of handling these tasks.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
- Assisted management in developing new strategies for improved efficiency in overall operations.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
- Preserved clean environments for long periods with implementation of effective preventative measures against dirt accumulation or pest infestations.
- Streamlined workflow efficiency by organizing supplies and equipment for easy access during shifts.
- Promoted a healthy atmosphere by using eco-friendly, non-toxic, and hypoallergenic cleaning products.
- Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Manager
J&A Foods Inc
02.2016 - 01.2018
- Implementing strategies pertaining to marketing, and pertaining employee retention
- Overseeing all operations, including safety, service, and food preparation as well as cleaning and maintenance
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Tally money in cash drawers along with handling and making depostis.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Filling paperwork.
- Hiring and training staff.
- Creating schedules for employees, as well as arranging appropriate breaks and lunches.
Education
GED -
Yreka High School
Yreka, CA06.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
Accomplishments
- Innovation.
- Problem solving.
- Multitasking.
- Computer skills.
- Team collaboration.
- Skill development.
- Process Improvement.
- Leadership.
- Reflect on my responsibilities.
- Documented and resolve issues which led to employee and customer satisfaction.
- Consider my impact.
- Thinking about recognition not just for self, but for others as well.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintain my team's motivation and positivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier, Cook
DeClerk Enterprise
02.2019 - 08.2022
Cleaning Specialist at CHASE BANK
Varsity Facility Services
04.2017 - 05.2018
Manager
J&A Foods Inc
02.2016 - 01.2018
GED -
Yreka High School
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