Tory N. Dease
West Columbia,SC
Summary
With over 20 years of experience in the hospitality industry, this well-focused, resourceful, and creative business professional has achieved success in areas such as business operations, culinary expertise, and facility management. A solid background in delivering outstanding customer service is complemented by an unwavering work ethic and the ability to thrive under pressure. This individual has a proven track record of identifying and solving problems with practical solutions. Additionally, excels at multitasking, meeting tight deadlines, and collaborating effectively both as an individual and as part of a team.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Embassy Suites by Hilton
01.2019 - Current
- Interviewing, hiring, training, conducting performance evaluations, resolving issues, fostering open communication and recommending discipline.
- Ensure daily inventory is managed to maximize rooms and food and beverage revenue
- Assist General Manager with P&L statements, yearly budget, and financial forecast
- Collaborating on development and execution of operational plans for the hotel, ensuring that revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
Director of Event Operations
Embassy Suites by Hilton
01.2016 - 01.2019
- Forecast and schedule to ensure staffing for all events
- Foster communication with the culinary and sales staff to ensure timely delivery of all events.
- Demonstrate the ability to apply technical, professional, and product expertise to all situations.
- Develop innovative approaches and imaginative solutions that maximize revenues.
- Foster trust and cooperation among team members, customers and suppliers.
- Work to achieve high levels of personal and organizational performance in order to meet or exceed goals.
Convention Services Manager/Corporate Sales Manager
Embassy Suites by Hilton
01.2014 - 01.2016
- Maintain positive guest and employee relations through prompt and precise communication.
- Soliciting new accounts, entertaining and maintaining relationships with existing accounts to exceed Food & Beverage and catering revenue goals.
- Conduct necessary site inspections, pre and post-event meetings, up-selling of event, rooms, and activities to ensure success.
- Organize and plan all details of the client's needs including: menus, event room layout, outside activities, meeting times, and check in/out procedures.
- Create and distribute clear and concise resumes and BEO's that detail the client requests to all appropriate departments.
Sous Chef
Inn @ USC Wyndham Garden Inn
01.2006 - 01.2015
- Scheduling, preparing and ordering for AM Breakfast Shift
- Opening and Managing Breakfast staff while performing line cook duties
- Supervise Banquet Team when needed for PM functions
Assistant Banquet Manager/Restaurant Supervisor
Embassy Suites by Hilton
01.2006 - 01.2014
- Provide support to Banquet Director assisting in hiring & training staff and producing weekly employee schedules
- Manage Banquet Event Orders to ensure proper staffing, meeting space needs, and adequate equipment on hand to provide the guests with their anticipated needs
- Supervise Banquet Captains, Servers, Bartenders and Setup Personnel providing direction and resources for them to perform superb customer service to all guests
- Micros Trained
- Ensured maintenance of proper cleanliness in all restaurant and bar areas
- Assigned tasks and oversaw the direction of the restaurant team to ensure compliance with food and safety procedures and quality control guidelines
Banquet Captain/Supervisor
The Columbia Marriott Hotel
01.2005 - 01.2006
Banquet Captain/Supervisor
Columbia Radisson Hotel & Conference Center
01.2001 - 01.2006
- Ensured that rooms were set to customers’ specification as well as monitored and served throughout the events by information provided through banquet event orders
- Managed daily operations, scheduled staff and distributed assignments, and effectively operated Delphi
- Supervised room set-ups, serviced and clean up all banquet functions and maintained banquet equipment
- Effectively communicated with sales department changes and updates from events to assist them rebooking business
- Responsible for the purchase of all products, to include food, beverage, paper and guest supplies for the banquet department
General Manager
Burger King
01.2002 - 01.2005
- Responsible for the profit and loss of a million-dollar plus operation
- Assisted and Overseer of daily activities to include meal preparation, opening and closing functions, and customer service
- Managed inventory control, ordered product and maintained purchasing budget
- Negotiated agreements with vendors, ensured all deliveries were scheduled, accurate and on time
- Hired and trained employees, prepared weekly schedules, monitored and evaluated performance
- Maintained employee morale by creating a fun and challenging performance environment
- Responsible for all bookkeeping, payroll, gross profit, and cost control
Education
B.A. - Business Administration And Management
Claflin University
Orangeburg, SCSkills
- Training
- Communication
- Problem Solving
- Decision-Making
- Forecasting/Budgeting
- Facility Management
Affiliations Certifications
- Safe Serve (2019)
- TIPS
- CPR certified
Timeline
Assistant General Manager
Embassy Suites by Hilton
01.2019 - Current
Director of Event Operations
Embassy Suites by Hilton
01.2016 - 01.2019
Convention Services Manager/Corporate Sales Manager
Embassy Suites by Hilton
01.2014 - 01.2016
Sous Chef
Inn @ USC Wyndham Garden Inn
01.2006 - 01.2015
Assistant Banquet Manager/Restaurant Supervisor
Embassy Suites by Hilton
01.2006 - 01.2014
Banquet Captain/Supervisor
The Columbia Marriott Hotel
01.2005 - 01.2006
General Manager
Burger King
01.2002 - 01.2005
Banquet Captain/Supervisor
Columbia Radisson Hotel & Conference Center
01.2001 - 01.2006
B.A. - Business Administration And Management
Claflin University
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