Tory Nelson
Robbinsdale,MN
Summary
Residential Installer, production worker, and machinist well-versed in operating equipment and maintaining safety and equipment during any and all required jobs. Minimizes waste and organizes materials for maximum efficiency. Strong customer relations, planning and communication skills.
Overview
15
15
years of professional experience
Work History
Residential Installer, Production
Minneapolis Glass Company
07.2011 - 02.2024
- Effectively communicated with the sales department, dispatch, other installers, and the customer to ensure an accurate, efficient, detailed, and on time installation.
- Efficiently managed inventory of tools and materials, minimizing waste while ensuring availability for all required tasks. Performed routine vehicle maintenance on the work vans.
- Contributed to company growth by providing valuable feedback on potential improvements in products or processes based on field experience.
- Took field measurements, drawings, and figured shower doors and other glass products when it was required for a new install or to correct a current one.
- While working on the production floor, promptly learned all processes needed, ran the edger, performed routine maintenance, and helped out with any other various tasks during edging downtime.
Residential Installer, Service, Sales, Scheduling
Midland Heating And Air Conditioning
06.2009 - 02.2011
- Removed and installed furnaces, air conditioners, ductwork, humidifiers, and Unico high velocity air systems in customer homes.
- Improved customer satisfaction by efficiently communicating, installing and troubleshooting residential equipment.
- Worked as a member of a multiple person team to complete larger tasks.
- Maintained tools, vehicles, and a safe work environment by adhering to safety protocols and utilizing personal protective equipment when necessary.
- Was personally tasked to set up a furnace and AC tune-up program. This included cold calling, flyer distribution, giving demonstrations at trade shows, selling the tune up, scheduling it, and then performing it.
Education
Associate of Applied Science - Construction Technologies
Finishing Trades Institute of The Upper Midwest
Little Canada, MN01.2025
Associate of Applied Science - HVAC Fabrication, Installation, Service
Dunwoody College of Technology
Minneapolis, MN05.2009
No Degree - General/Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MN05.2007
Skills
- Hand and power tools operation
- Machine operation
- Effective maintenance
- Accurate measuring and layout
- Safety awareness
- Physically capable
- Extremely effective communication
- Great report with customers and coworkers
Timeline
Residential Installer, Production
Minneapolis Glass Company
07.2011 - 02.2024
Residential Installer, Service, Sales, Scheduling
Midland Heating And Air Conditioning
06.2009 - 02.2011
Associate of Applied Science - Construction Technologies
Finishing Trades Institute of The Upper Midwest
Associate of Applied Science - HVAC Fabrication, Installation, Service
Dunwoody College of Technology
No Degree - General/Liberal Arts
Minneapolis Community And Technical College
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