Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tory Perez

Tulsa,OK

Summary

  • Iam a hard worker who excels in any position or environment iam put in using solid skills and past experiences I always do my best and get the job at hand completed. My communication skills are top notch I know how to collaborate with others to meet deadlines and goals. Iam a dedicated customer service professional with many other skills and experiences under my belt. I am great at multitasking And I also consider myself a solid team player. I have an outgoing, positive demeanor and I am always motivated to maintain customer satisfaction. Iam also articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and assisting in helping the job flow smoothly.

Overview

8
8
years of professional experience

Work History

Handywomen/helper

Self Employed Services
Mannford/Tulsa, OK
04.2020 - Current
  • I have been working many odd jobs in many area's of Oklahoma. I moved here from Kansas after COVID shut down my job and for family and have decided to reside here in Tulsa ok permanently. I have done everything from hotel housekeeping to mechanical shop assistant, mowing lawns for an actual company to temp care giving... However jobs are slowing down with COVID subsiding and it's time for me to find a more permanent position.

Temp Worker

Apprentice Personal
Overland Park, KS
04.2018 - 06.2020

I worked as Temp in many different positions for this company I was placed at dollar general once to pack up and move entire dollar general to new location then Assisted in getting store ready for grand opening. I also have done fire/construction clean up. I Assisted in tearing down tennis domes after winter was over at a country club. Also house cleaning/fire clean up ECT..

Dietary Aide

The Atriums
Olathe, KS
03.2018 - 05.2020
  • I worked closely with all residents to assist them mainly with their meals. However after hours or days off I would take them grocery shopping, clothes shopping, pay bills etc... On sight I set tables cleaned off tables. Took Orders plated food, dated left overs to store in refrigerator cleaned kitchen ECT.. On evening shifts I made other workers their work schedule for coming week and also let them know their sections for the night and side work to end shift. I was often Expeditor for dinner shift and would basically do duties of night manager which I was supposed to become until COVID.I followed directions closely and shut down kitchen properly worked lots of overtime and loved my job.

Car Hop

Sonic
Olathe, KS
04.2018 - 07.2019
    • I took orders using scanners, calculators and cash registers.
    • Answered guest questions and promoted special products.
    • Balanced orders on trays and delivered them to cars.
    • Maintained customer service standards through out every shift.
    • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies.
    • Memorized orders to help maintain accuracy in high-traffic times.
    • Made milkshakes and ice cream desserts
    • Brewed coffee and tea and changed out drink station syrups.
    • Accurately operated cash register to process customer payments.
    • Performed cleaning duties and always provided excellent customer service.

Education

No Degree - Clinical Child Psychology

Butler County Community College
El Dorado, KS

High School Diploma -

South East High School
Wichita, KS

Skills

Customer Service:

Inbound and Outbound Calling

  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Multi-Line Phone Systems
  • Sales Quota Achievement
  • Billing Adjustments and Refunds
  • Upselling Products and Services
  • Order and Refund Processing

Handy women/Temp help

  • Handywomen/helper
  • Hand and Power Tool Operation
  • Facilities Painting and Repair
  • Relationship Building
  • Pressure Washing
  • Equipment Assembly
  • Willing to Learn

Dietary Aide:

  • Menu Recommendations
  • High Volume Dining
  • Conflict and Complaint Resolution
  • Staff Training
  • Dining Room Cleaning
  • Multitasking and Prioritization
  • Team Leadership
  • Patient and Empathetic

Car hop/Server

  • Serving and Bussing
  • Customer Needs Assessment
  • Setup and Breakdown Procedures
  • Resolving Complaints
  • Alcohol Service
  • Drive Thru Operations
  • Food Running
  • POS System Operation
  • Coffee and Tea Service
  • Cash Drawer Operations
  • Collaboration and Teamwork

Additional Information

  • I have a lot of years of experience in all areas of customer service. I have worked in call centers answering multi phone lines I have done inbound and outbound sales as well as taking food orders and handling complaints on the phone and in person. Customer Service is my thing Iam a people person for sure who always adapts to the situations that arise. I am hard working and love learning new ways to do the job better. I catch on and learn quick and I always do my best. I also have experience in many other areas as my resume will show.

Timeline

Handywomen/helper

Self Employed Services
04.2020 - Current

Temp Worker

Apprentice Personal
04.2018 - 06.2020

Car Hop

Sonic
04.2018 - 07.2019

Dietary Aide

The Atriums
03.2018 - 05.2020

No Degree - Clinical Child Psychology

Butler County Community College

High School Diploma -

South East High School
Tory Perez