Tory Peters

• - Coordinated appointments to enhance customer experience and drive repeat business
• - Managed communication with customers and internal teams, ensuring satisfaction and resolving issues promptly
• - Maintained organized records and efficient workflow, contributing to increased customer retention

• Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Helped create memorable experiences by actively engaging with guests during interactive program elements.
• Provided exceptional customer service to all guests and escalated concerns where needed.

While working at a museum, I played a key role in enhancing visitor experiences by providing information about exhibits, guiding tours, and ensuring a welcoming environment. My duties included assisting guests with ticket purchases, maintaining exhibit areas, and enforcing museum policies to preserve artifacts and artwork. I also collaborated with staff to coordinate events, educational programs, and special exhibitions. Through this position, I developed excellent interpersonal skills, gained knowledge in cultural and historical preservation, and improved my ability to work in a structured, educational setting.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.