Tory Tolbert
Brick City Express, LLC
Rock Hill,SC
12
years of professional experience
As a dedicated and detail-oriented professional with 10+ years of experience and a passion for logistics and coordination, I am eager to contribute my skills as a Logistics Dispatcher, Logistics Coordinator and Shipping & Receiving Coordinator. My commitment to efficiency and teamwork drives me to excel in remote environments, ensuring seamless operations and timely deliveries. I am excited about the opportunity to join your team and help streamline processes while delivering exceptional service.
Work History
LOGISTICS DISPATCHER (REMOTE)
2 Years 8 Months- Coordinates freight movements and dispatch schedules across regional and long-haul routes.
- Utilizes TMS to assign loads, monitor driver progress, and resolve delivery issues in real time.
- Maintains clear communication with drivers, shippers, and customers to ensure timely deliveries.
- Negotiates with carriers and brokers, balancing cost control with service efficiency.
- Manages bills of lading, freight invoicing, and load documentation to support smooth operations.
- Ensures regulatory compliance through accurate driver logs and vehicle inspections.
LOGISTICS COORDINATOR (REMOTE)
9 Years 3 Months- Coordinated domestic and/or international shipments, ensuring on-time pickup and delivery.
- Served as the primary point of contact for customers regarding order status, delays, and issue resolution.
- Tracked shipments using transportation management systems (TMS) and provide real-time updates.
- Resolved customer inquiries, complaints, and service disruptions efficiently, professionally and accurately.
- Collaborated with carriers, warehouses, and internal departments to optimize logistics operations.
- Maintained accurate records of shipments, billing, and customer interactions in CRM systems.
- Ensured compliance with company policies, transportation regulations, and safety standards.
- Identified process improvement opportunities to enhance service quality and operational efficiency.
SHIPPING & RECEIVING COORDINATOR
1 Year- Communicated with customers, vendors, and carriers regarding shipment status and delivery updates.
- Resolved shipping discrepancies, damages, and customer concerns promptly.
- Coordinated pickups and deliveries with carriers and freight companies.
- Ensured compliance with company policies, safety standards, and shipping regulations.
- Processed incoming and outgoing shipments, ensuring on-time accuracy.
- Verified and inspected received goods against purchase orders and shipping documents.
- Prepared shipping documentation, including bills of lading, packing lists, and labels.
- Coast Personnel
Education
High School Diploma
Graduated 1994
Skills
Logistics & Supply Chain Management
Domestic & International Shipping
Forklift Operator Certified
Vendor & Carrier Negotiations
Warehouse Management Systems (WMS)
Cost Reduction Strategies
Microsoft Office
Freight Dispatching & Load Planning
Customs Documentation & Tariff Coding
Inventory Control & Order Fulfillment
Transportation Management Systems (TMS)
OSHA & DOT Compliance
Records & Documentation Accuracy
Attention to Detail
Accomplishments
- Coordinated seamless freight movements and dispatch operations across regional and long-haul routes, ensuring consistent on-time deliveries and uninterrupted freight flow.
- Reduced shipping delays through proactive rerouting, efficient carrier negotiations, and effective load management.
- Reduced transportation costs by 10% through carrier negotiation and route optimization.
- Strengthened warehouse accuracy and efficiency by leading shipping documentation compliance and implementing streamlined inventory controls.
- Improved operational safety and reliability by enforcing OSHA and DOT compliance standards and maintaining detailed transportation records.
- Resolved customer and carrier issues quickly, contributing to improved customer satisfaction scores.
Timeline
LOGISTICS DISPATCHER (REMOTE)
Brick City Express, LLC
02.2024 - CurrentRead More
SHIPPING & RECEIVING COORDINATOR
Sanmina Corp
08.2015 - 08.2016Read More
LOGISTICS COORDINATOR (REMOTE)
Clifton Express, LLC
12.2014 - 03.2024Read More
Clifford J. Scott
High School Diploma
Read More
Additional Work Experience
ADDITIONAL INFORMATION
Medical Billing | Accounts Receivable | Collections
- Processed and reviewed medical claims, insurance information, EOBs, payments, and account records for accuracy.
- Communicated with third-party payors regarding claims, denials, payments, outstanding balances, and account discrepancies.
- Conducted patient follow-up calls regarding outstanding balances, billing questions, payment arrangements, and account concerns.
- Monitored and followed up on unpaid accounts and claims to support timely reimbursement and reduce outstanding receivables.
- Researched and resolved billing and payment discrepancies while maintaining accurate documentation.
- Provided professional customer service to patients, insurance companies, and third-party payors while maintaining confidentiality.