Tory Turner
Houston,TX
Summary
Proven professional with a track record of enhancing guest experiences at Norwegian Cruise Line through exceptional customer service and strong multitasking abilities. Skilled in cleanliness standards and customer engagement, demonstrated by efficiently managing banquet events and reducing loss inventory. Achieves consistent customer satisfaction by prioritizing guest needs and maintaining a professional appearance. Hospitality professional prepared for high standards in customer service and teamwork. Proven ability to support efficient operations in fast-paced settings. Known for reliability and adaptability, with focus on collaboration and achieving excellent service.
Overview
8
8
years of professional experience
Work History
Assistant Waiter/ Waiter/Assistant Manager
Norwegian Cruise Line
06.2023 - 08.2024
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
Asset Protection Associate
Walmart
05.2022 - 01.2023
- Wrote reports outlining activities and results.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Controlled reduction of loss inventory by protecting company assets.
Amazon Warehouse
Amazon
09.2021 - 03.2022
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Consistently lifted materials weighing as much as 20 to50 pounds.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
Shift Leader/Kitchen Cook/Server
Showbiz Cinemas
06.2018 - 08.2021
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cart Attendant
Krogers Grocery Store
03.2016 - 02.2017
- Periodically disinfected carts preventing spread of disease.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Cleared parking lot of litter and foreign debris.
Education
GED -
Summer Creek High School
Houston, TX05-2018
Skills
- Cleanliness standards
- Patience and Empathy
- Strong multitasking
- Customer service focus
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Professional Appearance
- Sales expertise
Timeline
Assistant Waiter/ Waiter/Assistant Manager
Norwegian Cruise Line
06.2023 - 08.2024
Asset Protection Associate
Walmart
05.2022 - 01.2023
Amazon Warehouse
Amazon
09.2021 - 03.2022
Shift Leader/Kitchen Cook/Server
Showbiz Cinemas
06.2018 - 08.2021
Cart Attendant
Krogers Grocery Store
03.2016 - 02.2017
GED -
Summer Creek High School
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