Toryeene Lee
Hawthorne,CA
Summary
Seasoned Business Analyst offering 10 years of Procurement Business Analyst industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
18
18
years of professional experience
Work History
Senior Technical Business Analyst
UCLA
03.2016 - Current
- Simultaneously handle 20 + calls and 100+ Tier 1,2,and 3 service requests per day.
- Supporting vendors, AP personnel, and customers with account management issues and changes.
- Supporting vendor relationships to provide timely delivery of high-quality products.
- Improved project efficiency by streamlining communication between technical and business teams.
- Delivered comprehensive technical documentation, facilitating seamless handovers to support teams.
- Resolved complex business challenges with innovative technical solutions, resulting in process improvements.
- Cultivated strong stakeholder relationships through effective communication, fostering collaboration and alignment on project goals.
- Performed risk assessments to proactively identify potential issues impacting project success and mitigated accordingly.
- Ensured compliance with industry standards and regulations through diligent project oversight and documentation.
- Mentored junior team members in both technical skills and business analysis techniques for continued professional growth.
- Increased team productivity by providing training on new software tools and methodologies.
- Enhanced system functionality for increased user satisfaction by implementing feedback-driven changes.
- Collaborated with stakeholders to define project objectives and criteria.
- Surveyed clients to ascertain requirements and expectations for product.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
Senior IT Analyst
AT&T
12.2013 - 03.2016
- Processed over $100k in telecommunications orders per month.
- Evaluated emerging technologies to determine potential benefits and applicability within organization's wireless telecommunications environment.
- Identified areas for improvement in existing infrastructure, recommending upgrades or modifications accordingly.
- Played key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Led efforts toward migrating legacy applications onto more modern platforms that resulted in improved functionality for end users.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported organization's strategic goals.
- Maintained compliance with industry regulations and internal policies through diligent risk management practices.
- Spearheaded initiatives to improve IT service delivery across organization, leading to increased productivity levels among team members.
- Increased user satisfaction by providing timely, effective technical support and training resources.
- Assessed business requirements to create focused solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Offered input for complex documents to support client-ready final versions.
Procurement Business Support Analyst
Computer Sciences Corporation
03.2007 - 12.2013
- Managed approximately 30 procurement requests per day.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Maintained internal inventory of supplies and equipment.
- Managed o procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Championed continuous improvement within procurement function by sharing lessons learned, soliciting feedback from stakeholders, and implementing process enhancements as appropriate.
- Monitored supplier adherence to contractual terms, resolving disputes as necessary while maintaining strong working relationships.
- Supported cross-functional teams in achieving project goals through effective collaboration on procurement-related tasks.
- Provided ongoing support to end-users throughout procurement process, addressing concerns related to pricing, delivery timelines, or product specifications as needed.
- Managed end-to-end procurement processes for assigned categories, ensuring timely deliveries at competitive prices.
- Optimized procurement operations by analyzing spend data, identifying trends, and recommending process improvements.
- Reduced procurement cycle time through implementation of efficient processes and automated systems.
- Conducted comprehensive spend analysis, leading to more informed decision-making regarding supplier selection and negotiation tactics.
- Streamlined supplier management by conducting regular performance evaluations and addressing areas for improvement.
- Enhanced compliance to procurement policies, minimizing risk through thorough contract negotiations and due diligence.
- Negotiated favorable contracts with suppliers, balancing quality standards with budget constraints for optimal results.
- Participated in procurement-related training and professional development initiatives to stay current on industry trends, best practices, and emerging technologies.
- Achieved cost savings by identifying and implementing strategic sourcing initiatives.
- Improved inventory control with accurate forecasting and demand planning techniques.
- Implemented vendor scorecards to measure supplier performance, driving continuous improvement efforts within supply base.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Developed strong relationships with key suppliers, resulting in improved service levels and cost reduction opportunities.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Implemented best practices and process improvements to boost supply chain performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
Associate of Science - Accounting And Business Management
El Camino College
Torrance12.2020
Skills
- SQL Proficiency
- Workflow Analysis
- Requirements Gathering
- Quality Assurance Testing
- Microsoft Office Suite
- KPI Tracking
- Negotiation
- Product Management
- CRM Systems
- Consulting
- Web-based reporting tools
Accomplishments
- Designed a workflow solution for Computer Sciences Corporation, resulting in Cost savings for Raytheon client.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Reduced organizational operating costs by [Number]% by streamlining processes.
- Earned the Spotlight Award for 4 years in a row for exceptional customer support, SLA and process management.
Timeline
Senior Technical Business Analyst
UCLA
03.2016 - Current
Senior IT Analyst
AT&T
12.2013 - 03.2016
Procurement Business Support Analyst
Computer Sciences Corporation
03.2007 - 12.2013
Associate of Science - Accounting And Business Management
El Camino College
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