Torynce Heinz
Arvada,Colorado
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Sales
Mastercraft Truck Equipment
ENGLEWOOD, CO
05.2017 - Current
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Obtained signatures for financial documents and internal and external invoices.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Sales
Frontier Truck Equipment
Commerce City, Colorado
02.2014 - 05.2017
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
- Collected payments and provided accurate change.
Inspector
Fire Alarm Services
Arvada, CO
05.2004 - 02.2014
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
- Utilized precision tooling for verification of compliance per technical drawings.
- Investigated and recommended new tooling and equipment for more efficient and safer production.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Operated automated systems to perform complex testing procedures.
- Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
- Maintained measurement equipment by following operating instructions and calibration requirements.
- Filled out and submitted logs and paperwork on-time.
- Performed visual and NDT inspections using established tools to identify defects.
- Rejected products and materials failing to meet expectations.
- Recommended improvements to production process to facilitate quality control.
- Reviewed technical documents to verify code and safety compliance in both electronic and paper formats.
- Generated detailed reports outlining inspection and testing results.
- Identified acceptable components and rejected defective products.
- Worked with potential buyers and real estate agents to discover repairs and suggested proper solutions for repairs.
- Participated in training to strengthen and develop inspector competencies.
Education
Some College (No Degree) - Business Management
Red Rocks Community College
Lakewood COSkills
- Channel Development
- Supplier Sourcing
- Sales Leadership and Training
- Decision Making
- Customer Complaint Resolution
- Bid Request Management
- Operating Procedures and Policies
- Verbal and Written Communication
- Shipping and Receiving Oversight
- Relationship Building
- Problem Solving
- Problem-Solving
- Interdepartmental Collaboration
- Detail-Oriented
- Customer Service
- Sales Program Coordination
- Time Management
- Staff Training and Development
- Networking Events
- Data Confidentiality
- Cold Calling
- Document Management
- Inventory Management
- Customer Billing
- Contract Management
- Territory Management
- Aftermarket Sales
- Digital Sales
Timeline
Sales
Mastercraft Truck Equipment
05.2017 - Current
Sales
Frontier Truck Equipment
02.2014 - 05.2017
Inspector
Fire Alarm Services
05.2004 - 02.2014
Some College (No Degree) - Business Management
Red Rocks Community College
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