TOSCA JOHNSTONE
Tucson,AZ
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Primary Medical Assistant
TMCOne
01.2022 - Current
- I currently work with a Family Practice Physician
- I worked with the Nurse Practitioner who sees the same-day and urgent care patients, staff, and families of staff
- I enter the vitals and medical history in the EMR for the providers to review
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Primary Medical Assistant
Pima Heart and Vascular
01.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Patient Care Technician
Norman Regional Hospital- HealthPlex
01.2020 - 01.2021
- I work in the progressive cardiac care unit, collecting patient specimens and data, including vital signs, input/output, and other delegated measurements, following unit/facility policy and standards of care
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- I perform receptionist/clerical duties to support overall operating efficiency and effective communication and information flow throughout the department
- I also transport patients for procedures and or discharge
Medical Assistant II
University of Oklahoma
01.2018 - 01.2020
- I was a medical assistant, front desk clerk, and lab technician for Goddard Health Clinic on campus
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Norman Heart & Vascular Associates
01.2017 - 01.2018
- I also schedule any hospital procedures to be performed, provide and give the patient all pre-procedure instructions, file for insurance approval, and give all needed medical information to the performing hospital
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Patient Care Technician
Davita Dialysis
01.2014 - 01.2015
- I was responsible for preparing the machines and checking the water for quality control
- I was responsible for at least four patients during every 4-hour rotation during a 12-hour shift
- I traveled to many small city clinics and had to adapt quickly to that clinic's routine and patients and staff
- I help educate patients on diet, prescriptions, and the importance of maintaining dialysis as prescribed
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Medical Assistant
Pima Heart
01.2010 - 01.2013
- I room patients and take vitals
- I can read ECGs, perform stress tests, Tilt Table Tests, and VO2 testing, and apply and instruct patients with heart monitors, event monitors, and INR/PT testing
- I put weekly charts together for two doctors
- I call patients back with lab and test results
- I am also responsible for a bi-weekly clinical supply order
Education
High School Diploma -
Sabino High School
Tucson, AZBA - Healthcare Administration
University of Arizona Global Campus
11.2025
Medical Assistant
Carrington College
Tucson, AZ01-2010
Skills
- Customer service
- Medical terminology knowledge
- Reliable team player
- Adaptable
- Quick problem solver
- Confidential document control
- Microsoft Office Suite
- Documentation and reporting
- Data organization
- Confidentiality handling
- Verbal communication
- Business correspondence
Certification
Certified in First Aid & CPR
Volunteer Experience
- Daughters of the American Revolution, Various offices including state vice Chairman, chapter Chaplin, and chapter treasurer, 01/01/98, Present
- St Bridget's Guild, President, 01/01/13, 01/01/21
- Moms Club of Norman, Vice President and President, 01/01/13, 01/01/18
- Beta Sigma Phi, Various offices including treasurer, vice president, and president, 01/01/08, 01/01/13
Affiliations
- Daughter of the American Revolution
- Beta Sigma Phi
- Alpha Sigma Lambda
Timeline
Primary Medical Assistant
TMCOne
01.2022 - Current
Primary Medical Assistant
Pima Heart and Vascular
01.2021 - 01.2022
Patient Care Technician
Norman Regional Hospital- HealthPlex
01.2020 - 01.2021
Medical Assistant II
University of Oklahoma
01.2018 - 01.2020
Medical Assistant
Norman Heart & Vascular Associates
01.2017 - 01.2018
Patient Care Technician
Davita Dialysis
01.2014 - 01.2015
Medical Assistant
Pima Heart
01.2010 - 01.2013
High School Diploma -
Sabino High School
BA - Healthcare Administration
University of Arizona Global Campus
Medical Assistant
Carrington College
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