Tosha Anderson
Birmingham,AL
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing sales through effective merchandising and improving operational efficiency. Skilled in conflict resolution and employee scheduling, fostering a motivated team environment while ensuring compliance with safety standards.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Walmart
02.2022 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to procedures.
- Provided support to management in scheduling and coordinating team activities.
- Learned company policies and procedures to maintain compliance and operational standards.
- Handled customer inquiries, delivering prompt assistance and enhancing service quality.
- Maintained organized documentation of daily activities and operational reports.
- Collaborated with team members to implement process improvements for increased efficiency.
- Participated in training sessions to enhance skills and knowledge of industry best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate
Walmart
02.2015 - 02.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained visual merchandising standards to enhance product presentation and drive sales.
- Collaborated with team members to develop effective sales strategies and improve store performance.
- Trained new associates on sales techniques, product knowledge, and customer engagement practices.
OSHA Verifications Specialist
Amerex Group
09.2002 - 01.2015
- Conducted detailed OSHA compliance audits to ensure adherence to safety regulations.
- Developed and implemented training programs focused on safety protocols and hazard recognition.
- Collaborated with cross-functional teams to enhance workplace safety procedures and standards.
- Analyzed incident reports to identify trends and recommend preventive measures.
- Mentored junior staff in best practices for OSHA regulations and safety management systems.
- Streamlined verification processes, improving efficiency of compliance assessments across operations.
- Facilitated workshops aimed at increasing employee awareness of occupational health and safety issues.
- Enhanced workplace safety by conducting thorough OSHA compliance inspections and verifications.
Machine Operator
Amerex Group
09.1998 - 01.2015
- Operated machinery to ensure efficient production flow and maintain quality standards.
- Monitored equipment performance, identifying issues and performing routine maintenance.
- Collaborated with team members to optimize workflow and enhance productivity.
- Conducted quality inspections to verify compliance with company specifications.
- Trained new operators on machinery operation and safety protocols.
- Implemented process improvements that reduced downtime during production runs.
- Documented production data and maintained accurate records for reporting purposes.
- Adhered to safety regulations, promoting a safe working environment for all employees.
Education
Associate Of Applied Business - Business
Virginia College
Homewood, AL03.2022
High School Diploma -
Woodlawn Magnet High School
Birmingham, AL05.1992
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
- Sales growth
- Staff development
- Employee performance evaluations
Timeline
Assistant Manager
Walmart
02.2022 - Current
Sales Associate
Walmart
02.2015 - 02.2022
OSHA Verifications Specialist
Amerex Group
09.2002 - 01.2015
Machine Operator
Amerex Group
09.1998 - 01.2015
Associate Of Applied Business - Business
Virginia College
High School Diploma -
Woodlawn Magnet High School
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