Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosha Angelle

Carencro,LA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Hardworking cook bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Punctual cook experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations. I am a Professional Chef who is driven with broad range of experience in program development, health and wellness counseling and meal prepping. Highly skilled in designing individualized plans to help clients achieve nutrition and weight loss goals, manage chronic diseases and enhance personal wellness.

Overview

13
13
years of professional experience

Work History

Food Service Worker

St. Martin Parish School Board
Breaux Bridge, LA
08.2024 - Current
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Monitored inventory levels of food items used during meal services.
  • Ensured that all foods were prepared according to health department regulations.
  • Replenished condiments at customer tables as needed.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Operated dishwashing machines safely and efficiently.
  • Properly stored all leftover food items after each shift.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Maintained professional demeanor during interactions with customers and co-workers.

Contractor

EZ Messenger
Oklahoma City, OK
08.2018 - Current

I deliver subpoenas to recipients around the state of Louisiana. This job is only required only if I accept the job. It's not temporary or permanent. It's up to me to accept these jobs only if I desire to.

Owner/Ceo

Angelly's Cuisine and Cakery
Carencro , LA
11.2016 - Current

I own a bakery and catering company out of my home. I assist others in planning their wedding, graduation, birthday and other type of events. I provide different amount of sweets and also the catering to customers.

Kitchen Manager/Cook

Elior of North America
Charlotte, NC
10.2023 - 08.2024
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Oversaw meal preparation and monitored food handling to encourage safety.

Customer Service Representative

Alorica
, LA
01.2022 - 04.2023

I worked as a contractor for Alorica answering inbound and outbound calls for TurboTax. My job was to assist customers with needs and assistance on their taxes and and any additional help if needed. I worked in a remote location from the privacy of my home.

Deli Cook

Compass Group USA
Charlotte, NC
05.2017 - 03.2020

My role as a deli cook was prepping and cutting sandwich meats for our personnel. It required alot of attention with sanitation and keeping things fresh on a daily basis.

Night Cook/Baker (Supervisor)

Hercules Offshore Drilling
Houston , TX
02.2012 - 08.2016
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Used standardized recipes and other instructions to prepare food.
  • Grilled and deep fried various foods from meats to potatoes.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.

Baker (Supervisor)

Aramark
Broussard, LA
02.2012 - 02.2012
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Combined ingredients by hand and with electric mixing equipment.

Education

Associates - Occupational Studies

Auguste Escoffier School of Culinary Arts
Boulder, CO
12.2021

Skills

Time Management

Patience

Communication

Problem Solving

  • Cutting and Slicing Techniques
  • Dish Preparation
  • Kitchen Sanitation
  • New Recipe Creation
  • Portion Control
  • Proper Food Storage
  • Food Preparation
  • Verbal and Written Communication
  • Safe Food Handling
  • ServSafe standards
  • ServSafe certified
  • Food handling standards

Timeline

Food Service Worker

St. Martin Parish School Board
08.2024 - Current

Kitchen Manager/Cook

Elior of North America
10.2023 - 08.2024

Customer Service Representative

Alorica
01.2022 - 04.2023

Contractor

EZ Messenger
08.2018 - Current

Deli Cook

Compass Group USA
05.2017 - 03.2020

Owner/Ceo

Angelly's Cuisine and Cakery
11.2016 - Current

Night Cook/Baker (Supervisor)

Hercules Offshore Drilling
02.2012 - 08.2016

Baker (Supervisor)

Aramark
02.2012 - 02.2012

Associates - Occupational Studies

Auguste Escoffier School of Culinary Arts
Tosha Angelle