Dedicated medical support professional with 20+ years of experience in fast paced, detail oriented environments. Expertly performing by including, but not limited to : knowledge in multiple diagnostic processes, laboratory testing, medication administration, patient education, wound care. Knowledge from the surgical suite to the medical office operations. Excellence in physician support by utilizing relevant work experience, Cheerful & knowledgeable during each patient interaction to improve satisfaction ratings and patient retention. Ready to bring my 20+years of relevant & vast work experience to your team.
Overview
10
10
years of professional experience
Work History
Surgical Technician /Back Office Manager
Everyone's Ent & Sinus Center
10.2010 - 06.2015
Ordered office, treatment rooms, surgical procedure, and immunotherapy testing and treatment supplies while maintaining supplier, drug reps, surgical pre-tests& apt scheduling, lab, radiology, blood orders & testing w/ results, and referring physician & surgical contacts in database.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as vital signs, health history, diagnostic testing, collecting & processing specimens, gathered patient data, test results for interpretation by physician, performed in office procedures, EKG, depending on patient presentation in office
Called and faxed pharmacies to submit prescriptions and refills.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Verified patient insurance coverage and collected required co-payments.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Created Inventory control manual, Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Implemented immunotherapy procedures to help desensitize patients to severe allergens.
Prescribed medication such as antihistamines, antibiotics and nasal, oral or inhaled glucocorticosteroids.
Ordered skin prick, IgE RAST and other tests to isolate likely allergens.
Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions.
Diagnosed or treated allergic or immunologic conditions.
Put together targeted treatment protocols and medication regimens to alleviate patient symptoms.
Conducted allergic examinations of patients.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Protected patients from infection by setting up and managing sterile operating fields.
Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.
Managed patients recovering from medical or surgical procedures.
Surgical Technologist, Front Office CMA
ADVANCED DERMATOLOGY SURGERY AND LASER CNTR
02.2008 - 09.2010
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Maintained high infection control standards. Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools. Operated, adjusted, and monitored diagnostic equipment & other machines used during procedures.
Maintained specialty equipment, implant, and instrumentation inventories.
Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Supported surgeons during ALL general in-office cosmetic procedures & cosmetic surgeries,
Delivered exemplary assistance and support to surgeons during general, and plastic surgery procedures. Performed wound closure at end of surgery.. Cleaned the wound, prepared the area for bandages, and/or pressure dressings
Assisted patients with dressing & wound care. Pre & post operative instructions provided orally & created patient "post op care instruction sheet" for patients to take home with them. Created the following for patients: " what to expect in the days following your MOHS procedure". Created "What does MOHS stand for" "Your MOHS procedure explained step by step" "Your skin cancer diagnosis explained & what comes next"
Front Office Duties included but not limited to: answering multi line phones, patient care, appointments, insurance verifications, surgery scheduling, prescription directions explained to patients, prescription call in to pharmacies, Verifying appointments, Checking in & out of patients, Operating computer system with Medical Office Software, performing customer service and handling patient concerns or complaints, Customer Care. Opening & Closing of Office
All suture removal appointments & surgical wound care follow up appointments were scheduled with ME, I was provided a treatment room of my own, set up & maintain treatment room.
Composed referral thank you letters & letters for referring physicians with office notes regarding their patients care, findings, recommended procedures & dates of expected release back to their care.
Surgical Technician Externship
St. Josephs Hospital & Trauma Center
06.2008 - 07.2008
Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
Maintained safe working environments by adhering to safety protocols and reporting hazards.
Created safe operating environments for invasive and non-invasive procedures.
Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
Collected, prepared and disposed of medical specimens.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Used sutures, staples, clips and other tools to close wounds.
Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.
Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
Positioned patients and set up drapes to create comfortable surgical environment for patients.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Certified Medical Assistant Front & Back Office
Westfield Foot & Ankle Specialist
01.2005 - 04.2007
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments. Prepared each patient with a whirlpool bath prior to seeing the Doctor
Called and faxed pharmacies to submit prescriptions and refills.
Performed X-Rays, Ultrasound, LazerLight , TENS, therapies on patients. Developed X-Rays & reported my findings to Doctor prior to her seeing patient
Collected and documented patient medical information such as blood pressure and weight.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Removed Casts, Bandages, Sutures & Staples, Rods & pin removal - All post op care, and prepare the area for the Doctor to come & inspect their healing process
Wrap, Cast, Boot, Prepare Tape for bandaging, Molds of Feet for Orthotics - and prepare and send molds to Factory for making of patients personalized Orthotics
Assist with insurance: filing daily claims, Coding & Billing, Calling insurance for prior auth for surgeries, and all assistive devices such as orthotics, boots etc.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Applied Science - Medical Terminology
Sanford Brown Institute
Iselin, NJ
06.2007
Associate of Applied Science - Certified Medical Assistant
PCDI
Online
06.2003
Medical Terminology
Collin County Community College District
Plano, TX
04.1998
United States Air Force
04.1992
Skills
Office Systems Management
Medical Office Procedures
Medical Assistance
Preparing for Surgeries
Specimen Collection
HIPAA Proficiency
Electronic Medical Records Management
Basic Life Support
Sterilization Processes
OSHA Guidelines
Equipment and Instrument Sterilization
Wound Closure, Pre & Post Op Care
Timeline
Surgical Technician /Back Office Manager
Everyone's Ent & Sinus Center
10.2010 - 06.2015
Surgical Technician Externship
St. Josephs Hospital & Trauma Center
06.2008 - 07.2008
Surgical Technologist, Front Office CMA
ADVANCED DERMATOLOGY SURGERY AND LASER CNTR
02.2008 - 09.2010
Certified Medical Assistant Front & Back Office
Westfield Foot & Ankle Specialist
01.2005 - 04.2007
Associate of Applied Science - Medical Terminology
Sanford Brown Institute
Associate of Applied Science - Certified Medical Assistant
Surgical Technician/Back Office Medical Assistant at Planned Parenthood Los AngelesSurgical Technician/Back Office Medical Assistant at Planned Parenthood Los Angeles