Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tosha Butz

LAS VEGAS,USA

Summary

Human Resources, Team Relations, and Customer Service professional with 24 years of diverse experience. Demonstrates exceptional skills in organization, time management, and verbal communication, enhancing administrative support and compliance management. Committed to driving customer satisfaction and fostering seamless team collaboration through innovative solutions and strategic initiatives. Single mother, dog lover, aunt to 52, military raised, vigilant, tactful, empathetic, empowered and friendly.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Resort Services Agent

Resorts World Las Vegas
11.2023 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Increased customer satisfaction with personalized follow-up strategies.

Executive Administrative Assistant

Powerhouse LV
06.2022 - 11.2023
  • Assist CBO, DOO, and CEO with administrative tasks, enhancing executive efficiency
  • Manage multi-company administrative activities, ensuring seamless operations
  • Maintain excellent phone etiquette to streamline trucking logistics
  • Support office staff with top-notch administrative assistance, improving office productivity
  • Monitor and order office supplies, ensuring uninterrupted office functions
  • Enhance office efficiency through strategic supply management and logistics coordination
  • Implement effective document management systems, ensuring seamless information flow
  • Foster strong relationships across departments, facilitating smooth communication
  • Coordinate complex logistics in trucking industry, leveraging superior phone etiquette
  • Implemented new employee onboarding processes that expedited integration into the workplace environment.

Office Administrator

Echo and Rig Steakhouse and Butcher Shop
03.2022 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Licensed Insurance Agent

Allstate Insurance
02.2023 - Current
  • Cultivate client relationships through active listening, driving customer satisfaction and retention while meeting sales targets for insurance products
  • Analyze industry trends and regulatory changes to ensure compliance and provide up-to-date, accurate advice to clients on insurance matters
  • Implement creative direct marketing strategies to approach potential clients, expanding the customer base and increasing market share
  • Resolve client issues promptly, delivering exceptional customer service and maintaining high satisfaction rates in a fast-paced insurance environment
  • Leverage CRM software to meticulously manage client relationships, enhancing service quality and identifying cross-selling opportunities
  • Drive customer retention through personalized insurance solutions, consistently surpassing sales targets while maintaining high satisfaction rates
  • Implement creative direct marketing strategies, expanding client base and market share through targeted outreach and tailored insurance offerings

Dance Fitness Instructor

05.2007 - 03.2019
  • Led up to 14 dance fitness classes weekly for diverse age groups, enhancing physical health and well-being
  • Developed customized fitness programs, resulting in increased class attendance and participant satisfaction
  • Managed class schedules and client relationships, ensuring consistent and high-quality instruction
  • Adapted teaching methods to accommodate various skill levels, fostering an inclusive and supportive environment
  • Led diverse dance fitness classes, fostering community health and wellness
  • Adapted routines for varied age groups, enhancing participant engagement and retention
  • Managed a rigorous schedule of 14+ weekly classes, demonstrating exceptional time management and physical stamina
  • Consistently maintained high attendance rates
  • Developed age-appropriate choreography for 3-75 year olds, ensuring inclusivity and maximizing participation across all demographics
  • Cultivated a motivating environment, empowering clients to achieve personal fitness goals
  • Provided individualized attention in group settings

Education

BACHELOR'S DEGREE - SOCIOLOGY

Grand Canyon University
Phoenix, AZ
05.2021

ASSOCIATE'S DEGREE - LIBERAL ARTS & SCIENCES

Colorado College
Colorado Springs, CO
05.2002

Skills

  • Verbal Communication
  • Written Communication
  • Time Management
  • Organization
  • Microsoft Office/ OPERA cloud
  • Document Management
  • Inventory Management
  • Customer Satisfaction
  • Administrative Support
  • Compliance Management
  • Clear communication
  • Customer complaint resolution

Certification

  • Certified Professional- SHRM-CP 2014
  • Licensed Nevada Insurance Agent (DRLP)
  • Nevada Gaming License-2023
  • TAM card 2023
  • SNHD Food Handlers Card
  • Multiple Certs with current Resort job
  • OSHA Completion Card (30)
  • Nevada Drivers License

Timeline

Resort Services Agent

Resorts World Las Vegas
11.2023 - Current

Licensed Insurance Agent

Allstate Insurance
02.2023 - Current

Executive Administrative Assistant

Powerhouse LV
06.2022 - 11.2023

Office Administrator

Echo and Rig Steakhouse and Butcher Shop
03.2022 - 10.2023

Dance Fitness Instructor

05.2007 - 03.2019

ASSOCIATE'S DEGREE - LIBERAL ARTS & SCIENCES

Colorado College

BACHELOR'S DEGREE - SOCIOLOGY

Grand Canyon University

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