TOSHA BUTZ
MALIA ANA
Las Vegas,NV
Summary
Well respected dance fitness instructor with 14 years of experience with multiple agencies including Zumba, Mixxedfit and CTY, worked over 9 years with an accredited Charter School in Yuma, Arizona with their students full time. 23 years of working in a customer service setting, highly educated, vigilant, a Store manager three times in my life (retail,gym,bar/grill), single mother to a teenager who resides in CCSD. Dog mom to two and an avid animal lover. I also have my hand in multiple MLM's, can throw a get together in minimal time, love talking to people about their goals and expectations. I am currently working on getting my bachelors in marketing degree, I would love to work remotely at home or in a customer service setting, building more experience and knowledge with companies who thrive on compassion through action. My mother is a Native to Hawaii and my father was in the military for 55 years, I am the baby of 7 and aunty to 38. I love customer service roles and helping people become their own success story.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Office Administrative Assistant
Echo & Rig
Las Vegas, NV
03.2023 - Current
- Customer service, in office
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research to assist with routine tasks and special projects.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Insurance Agent, Licensed P&C Insurance Agent
Self
Las Vegas, NV
01.2002 - Current
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
Pure Romance Consultant
Pure Romance
Yuma, AZ
02.2017 - Current
- Sales, demonstrations, live demos, product knowledge
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Contributed additional revenue to sales plans through resale opportunities.
- Configured and modified product systems to meet customer-specific needs.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Tracked sales data for analysis and forecasting.
Cleaning Consultant
Norwex
Yuma, AZ
02.2017 - Current
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Traveling Vineyard
Yuma, AZ
02.2016
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dance Fitness Instructor
Zumba, CTY
Yuma, Arizona
08.2007 - Current
- Instructed thousands of classes within 14 years, taught after school programs for all ages, traveled, assembled master classes, highly trained in mulitple formats
- Created unique choreography for classes.
- Provided tips on course safety and watched students for signs of fatigue and injury.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Filled in to instruct [Type], [Type] and [Type] Zumba classes to maintain service for members.
- Kept class areas clean, neat and free of distractions.
- Assisted with marketing and promoting of classes and services.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Counseled participants on nutrition to help reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Adapted classes to meet needs of participants with varying fitness levels.
Gym Manager
Healthy Butz Fitness Club
Yuma, Arizona
08.2005 - 09.2009
- Management, managed a team of professional trainers, instructors and staff, instructed classes, personal trainer
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Set and managed employee work schedules for coverage in assigned areas.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Trained employees on general procedures, gym rules and duties.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
Bar Manager
Stumps Bar and Grill
Palms, California
05.2002 - 05.2005
- Managing bar, managed a team of 20, payroll, inventory, stocking, money handling, deposits, customer service, kitchen experience, making drinks, customer service
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Store Manager/Sales Manager
Icing By Claire
01.1998 - 01.2002
- Managing store, payroll, basic register duties, managing a team, planogram, stocking, customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Arts - Art History, Criticism, And Conservation
Colorado Springs Early Colleges
Colorado Springs, CO 08.2000 - 05.2002
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ 08.2019 - 05.2021
High School Diploma -
Cibola High School
Yuma, AZ 08.1996 - 05.2000
Marketing - Business
Grand Canyon University
Phoenix, AZ 01.2021 - Current
Skills
Customer service, Food service, Communication skills, Computer literacy, Time management, Leadership, Microsoftundefined
Timeline
Office Administrative Assistant
Echo & Rig
03.2023 - Current
Marketing - Business
Grand Canyon University
01.2021 - Current
Bachelor of Science - Sociology
Grand Canyon University
08.2019 - 05.2021
Pure Romance Consultant
Pure Romance
02.2017 - Current
Cleaning Consultant
Norwex
02.2017 - Current
Traveling Vineyard
02.2016
Dance Fitness Instructor
Zumba, CTY
08.2007 - Current
Gym Manager
Healthy Butz Fitness Club
08.2005 - 09.2009
Bar Manager
Stumps Bar and Grill
05.2002 - 05.2005
Insurance Agent, Licensed P&C Insurance Agent
Self
01.2002 - Current
Associate of Arts - Art History, Criticism, And Conservation
Colorado Springs Early Colleges
08.2000 - 05.2002
Store Manager/Sales Manager
Icing By Claire
01.1998 - 01.2002
High School Diploma -
Cibola High School
08.1996 - 05.2000
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