TOSHA BUTZ
MALIA ANA
Las Vegas,NV
Summary
Well respected dance fitness instructor with 14 years of experience with multiple agencies including Zumba, Mixxedfit and CTY, worked over 9 years with an accredited Charter School in Yuma, Arizona with their students full time. 23 years of working in a customer service setting, highly educated, vigilant, a Store manager three times in my life (retail,gym,bar/grill), single mother to a teenager who resides in CCSD. Dog mom to two and an avid animal lover. I also have my hand in multiple MLM's, can throw a get together in minimal time, love talking to people about their goals and expectations. I am currently working on getting my bachelors in marketing degree, I would love to work remotely at home or in a customer service setting, building more experience and knowledge with companies who thrive on compassion through action. My mother is a Native to Hawaii and my father was in the military for 55 years, I am the baby of 7 and aunty to 38. I love customer service roles and helping people become their own success story.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Office Administrative Assistant
Echo & Rig
Las Vegas, NV
03.2023 - Current
- Customer service, in office
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research to assist with routine tasks and special projects.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Insurance Agent, Licensed P&C Insurance Agent
Self
Las Vegas, NV
01.2002 - Current
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
Pure Romance Consultant
Pure Romance
Yuma, AZ
02.2017 - Current
- Sales, demonstrations, live demos, product knowledge
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Contributed additional revenue to sales plans through resale opportunities.
- Configured and modified product systems to meet customer-specific needs.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Tracked sales data for analysis and forecasting.
Cleaning Consultant
Norwex
Yuma, AZ
02.2017 - Current
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Traveling Vineyard
Yuma, AZ
02.2016
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dance Fitness Instructor
Zumba, CTY
Yuma, Arizona
08.2007 - Current
- Instructed thousands of classes within 14 years, taught after school programs for all ages, traveled, assembled master classes, highly trained in mulitple formats
- Created unique choreography for classes.
- Provided tips on course safety and watched students for signs of fatigue and injury.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Filled in to instruct [Type], [Type] and [Type] Zumba classes to maintain service for members.
- Kept class areas clean, neat and free of distractions.
- Assisted with marketing and promoting of classes and services.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Counseled participants on nutrition to help reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Adapted classes to meet needs of participants with varying fitness levels.
Gym Manager
Healthy Butz Fitness Club
Yuma, Arizona
08.2005 - 09.2009
- Management, managed a team of professional trainers, instructors and staff, instructed classes, personal trainer
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Set and managed employee work schedules for coverage in assigned areas.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Trained employees on general procedures, gym rules and duties.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
Bar Manager
Stumps Bar and Grill
Palms, California
05.2002 - 05.2005
- Managing bar, managed a team of 20, payroll, inventory, stocking, money handling, deposits, customer service, kitchen experience, making drinks, customer service
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Store Manager/Sales Manager
Icing By Claire
01.1998 - 01.2002
- Managing store, payroll, basic register duties, managing a team, planogram, stocking, customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Arts - Art History, Criticism, And Conservation
Colorado Springs Early Colleges
Colorado Springs, CO 08.2000 - 05.2002
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ 08.2019 - 05.2021
High School Diploma -
Cibola High School
Yuma, AZ 08.1996 - 05.2000
Marketing - Business
Grand Canyon University
Phoenix, AZ 01.2021 - Current
Skills
Customer service, Food service, Communication skills, Computer literacy, Time management, Leadership, MicrosoftWord, Guest services, Microsoft excel, English, childrens services, Restaurant experience, Administrative SkillsChildhood Development, Cash Handling, Administrative Experience, Account Management, Bartender ExperienceBookkeeping, Behavioral Health, Culinary Experience, Cashiering, Driving Experience, Data Entry, Data ManagementDevelopmental Disabilities Experience, Excel, Experience with Children, Early Childhood Education, Food Service, FrontDesk, Food Preparation Experience, Fundraising, Food Handling, Food Safety Experience, Guest Services, HumanResources, Hospitality Experience, Heavy Lifting, Inventory Control, Journalism, j, j, Kitchen Experience, MicrosoftPowerpoint, Marketing, Merchandising, Organizational Skills, Office Manager Experience, Presentation SkillsPlanograms, Phone Etiquette, Payroll, Public Speaking, Product Demos, Quality Assurance, Restaurant ExperienceRetail Sales, Retail Management, Restaurant Management, Sales Experience, Supervising Experience, ServingExperience, Time Management, Teaching Experience, Troubleshooting, Typing, Training & Development, UpsellingVendor Management
Billing and Invoicing
Spreadsheet development
Database administration
Scheduling and calendar management
Spreadsheet management
Process optimization
Office administration
Meeting minutes
Document conversion
Travel coordination
Letter preparation
Team Bonding
Business administration
Writing reports
Project Management
Social media knowledge
Time management
Timeline
Office Administrative Assistant
Echo & Rig
03.2023 - Current
Marketing - Business
Grand Canyon University
01.2021 - Current
Bachelor of Science - Sociology
Grand Canyon University
08.2019 - 05.2021
Pure Romance Consultant
Pure Romance
02.2017 - Current
Cleaning Consultant
Norwex
02.2017 - Current
Traveling Vineyard
02.2016
Dance Fitness Instructor
Zumba, CTY
08.2007 - Current
Gym Manager
Healthy Butz Fitness Club
08.2005 - 09.2009
Bar Manager
Stumps Bar and Grill
05.2002 - 05.2005
Insurance Agent, Licensed P&C Insurance Agent
Self
01.2002 - Current
Associate of Arts - Art History, Criticism, And Conservation
Colorado Springs Early Colleges
08.2000 - 05.2002
Store Manager/Sales Manager
Icing By Claire
01.1998 - 01.2002
High School Diploma -
Cibola High School
08.1996 - 05.2000