Tosha Cronan
PORT SAINT LUCIE,FLORIDA
Summary
Dynamic Data Governance Manager at TBC Corporation with a proven track record in leading cross-functional teams to establish and maintain effective processes. Expert in enhancing data quality and compliance, resulting in significant process improvements through strategic training development and rigorous due diligence. Core competencies include team leadership, data management, and operational excellence. Committed to driving continued advancements in organizational data integrity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Governance Manager
TBC Corporation
Palm Beach Gardens, FLORIDA
10.2023 - Current
- Administered the Alation Data Catalog and oversaw curation.
- Created data quality monitoring within the Alation Data Catalog for 240+ rules.
- Strengthened alignment with data privacy, data classification, and retention guidelines.
Data Governance Steward
TBC Corporation
Palm Beach Gardens, FL
07.2021 - 10.2023
- Developed and updated a comprehensive field glossary for 70+ tables encompassing approximately 4,500 fields in SAP master data.
- Managed implementation process for Alation Data Catalog.
- Oversaw regular upkeep and maintenance of DVSum platform.
- Collaborated with master data teams to develop and sustain over 300 data quality rules.
- Delivered monthly and quarterly departmental reports to senior management for monitoring team metrics.
- Engaged various teams in developing consistent master data guidelines.
IT Technical Support (Helpdesk) Manager
TBC Corporation Inc.
Palm Beach Gardens, FL
10.2019 - 07.2021
- Led a global team of 50 providing Tier 1 IT support.
- Worked with other departments within the company to ensure that practices were accurate and efficient.
- Enabled seamless shift to remote work amidst the COVID-19 lockdown.
- Streamlined SharePoint records by ensuring accurate and current documentation.
- Compiled and delivered monthly statistical analysis reports to executive leadership.
- Created monthly performance recaps for individual team members.
IT Technical Support Supervisor
TBC Corporation Inc.
Palm Beach Gardens, FL
09.2017 - 10.2019
- Provided mentorship to improve workforce accuracy and output quality.
- Investigated multifaceted issues to ensure prompt resolutions.
- Oversaw department handling over 20,000 monthly calls.
- Produced performance reports based on analysis of calls and tickets.
- Performed monthly Quality Assurance checks on analyst calls.
- Contributed to building an organized SharePoint resource hub for addressing frequent operational challenges.
- Oversaw resource allocation, resolution management, and issue tracking during warehouse merger projects.
Technical Support Team Lead
TBC Corporation Inc.
Palm Beach Gardens, FL
02.2017 - 09.2017
- Guided team of service desk analysts to improve the standard of tickets.
- Ensured call excellence by systematically assessing analyst interactions.
- Developed documentation to streamline employee training processes.
- Facilitated swift issue remediation through effective communication across different IT levels.
IT Technical Analyst
TBC Corporation Inc.
Palm Beach Gardens, FL
02.2016 - 02.2017
- Managed customer communications via phone and email channels.
- Collaborated with diverse customers and escalation teams for efficient resolution of IT issues.
Customer Service / Game Moderator
Metaverse Mod Squad
10.2011 - 02.2015
- Served as a customer service representative on multiple projects across online communities, games, and websites.
- Acted as a moderator for diverse online platforms, including community forums and gaming sites.
- Managed inbound customer service calls and resolved queries via email tickets.
- Provided entry-level technical support to customers through telephone and ticket systems.
Education
Associate - Culinary Operations Management, Culinary Arts Certificate
Le Cordon Bleu College of Culinary Arts
Skills
- Team leadership and management
- Cross-Functional Collaboration
- Training and development
- Self-proclaimed “Data nerd”
- Data management
- Data dictionary management
Affiliations
- Volunteer Mentor for Take Stock In Children, Palm Beach
- Committee Chair for Pack 499 (Scouting America)
Certification
- Certified Data Management Professional, DAMA International 10/2024
Timeline
Data Governance Manager
TBC Corporation
10.2023 - Current
Data Governance Steward
TBC Corporation
07.2021 - 10.2023
IT Technical Support (Helpdesk) Manager
TBC Corporation Inc.
10.2019 - 07.2021
IT Technical Support Supervisor
TBC Corporation Inc.
09.2017 - 10.2019
Technical Support Team Lead
TBC Corporation Inc.
02.2017 - 09.2017
IT Technical Analyst
TBC Corporation Inc.
02.2016 - 02.2017
Customer Service / Game Moderator
Metaverse Mod Squad
10.2011 - 02.2015
Associate - Culinary Operations Management, Culinary Arts Certificate
Le Cordon Bleu College of Culinary Arts
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