Tosha Crouch
SRNA Home Health Aid
Shelbyville,KY
Summary
Knowledgeable Guest Service Representative experienced in customer and medical based settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Representative
Thortons-92
Shelbyville, KY
11.2023 - Current
- Collaborated with team members to make sure that customers need inside the store was meet
- Assisted vendor’s with checking in and out for quick delivery of products.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced operations and guests' needs at busy facility.
State Registered Nursing Assistant
ALLPRO Medical
Louisville, KY
09.2023 - Current
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Private Caregiver
Steve Deeley
Louisville, KY
03.2022 - 07.2023
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
N/A - Medical
BCTCs
Winchester, KY 08.2009 - 12.2010
High School
Menifee County High School
Frenchburg, KY 08.2002 - 05.2004
SRNA Liscense - Passionate Caregiving
Clark County Adult Education
Winchester, KY 09.2011 - 12.2011
Skills
Guest experiences
Guest accommodations
Reporting capabilities
Policy and procedure adherence
Reservations management
Brand success
Vendor interaction
Marketing
Attention to Detail
Critical Thinking
Problem-Solving
Data Entry
Clerical Support
Good Telephone Etiquette
Timeline
Guest Service Representative
Thortons-92
11.2023 - Current
State Registered Nursing Assistant
ALLPRO Medical
09.2023 - Current
Private Caregiver
Steve Deeley
03.2022 - 07.2023
SRNA Liscense - Passionate Caregiving
Clark County Adult Education
09.2011 - 12.2011
N/A - Medical
BCTCs
08.2009 - 12.2010
High School
Menifee County High School
08.2002 - 05.2004