Summary
Overview
Work History
Education
Skills
Timeline
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Tosha Hill

Marmet

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Manager

King Cut Rate
03.2022 - 01.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Call Center Representative

InfoCision
10.2021 - 02.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Behavior Techniciana

Highland Park Hospital
05.2021 - 10.2021
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Direct Care Worker

Starlight Behavioral Health Services
06.2014 - 12.2015
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.

Education

GED -

Cabell Midland High School
Ona
06.2006

Skills

  • Contract Management
  • Business Administration
  • Operations Management
  • Staff Development

Timeline

Manager

King Cut Rate
03.2022 - 01.2024

Call Center Representative

InfoCision
10.2021 - 02.2022

Behavior Techniciana

Highland Park Hospital
05.2021 - 10.2021

Direct Care Worker

Starlight Behavioral Health Services
06.2014 - 12.2015

GED -

Cabell Midland High School

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Tosha Hill