Tosha Holliday
Aurora,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Virtual Services
Kaiser Permanente
Aurora, CO
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Virtual Personal Administrative Assistant
Charged Up Films
12.2017 - Current
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information
- Executed travel arrangements by researching and booking flights and accommodations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Used CMP to prepare various correspondence, reports and other written material.
Virtual Administrative Assistant
Kelly Services, Intel
01.2020 - 10.2022
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Sterile Processing Technology
Community College of Aurora
Aurora, CO05.2015
No Degree - Certified Nursing Assustant
College of America
Denver, CO08.2010
High School Diploma -
Continental Academy
Miam Lakes, Florida08.2006
Skills
- Account Management
- Microsoft Excel
- Business Development Understanding
- Microsoft Word
- Customer Relations
- Call Center Operations
- Process Optimization
- CRM Software
- Customer Service
- Invoice Preparation and Processing
- Research
- 10-Key
Timeline
Customer Service Representative Virtual Services
Kaiser Permanente
10.2022 - Current
Virtual Administrative Assistant
Kelly Services, Intel
01.2020 - 10.2022
Virtual Personal Administrative Assistant
Charged Up Films
12.2017 - Current
No Degree - Sterile Processing Technology
Community College of Aurora
No Degree - Certified Nursing Assustant
College of America
High School Diploma -
Continental Academy
Similar Profiles
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)