Tosha James

Care coordinator for 1 year providing exceptional customer service and delivering quality care. Skilled in managing the medical care for injured workers. I coordinate treatment plans with the providers and followed up with case managers or adjusters and insurance companies.

- Managed patient care schedules, including appointments, treatments, and visits.

- Assisted with patient care coordination, including medical record, prescriptions, and insurance documentation.

- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Responsible for finding new tenants for residential or commercial rental properties by qualifying applicants through background checks and credit reports, negotiating lease terms, and providing customer service to current tenants to maintain high occupancy rates within property.

- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.

- Created proposals, lease offers and documents for incoming and current tenancies.

- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.

- Developed and implemented resident activities and identified problem vacancies.

- Performed background, reference and credit checks as part of screening process of prospective tenants.

- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

- Toured property with prospective tenants and provided wealth of information in regards to its key features.

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Assists customers with the purchase of company products and service, features, accessories and bill payments.

- Generated additional sales opportunities with upselling and cross-selling techniques.

- Expanded customer base through cold calling, networking, and relationship building.

- Increased sales revenue by identifying and targeting high-potential accounts.

- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.