Tosha Jarstad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Entry-level Bookkeeper.
Ebookkeeper
01.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Business Owner/Independent Hairstylist.
Phrizz'd
03.2014 - 03.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Research Phone Interviewer
Bernett Research Services
07.2008 - 10.2011
- Addressed respondent concerns professionally, fostering trust in the research process and minimizing call termination rates.
- Fostered a positive work environment through collaboration efforts with coworkers highlighting teamwork as a key factor in achieving success.
- Completed daily quotas efficiently by managing calls effectively, prioritizing tasks, and multitasking when necessary.
- Collaborated with project managers to develop effective phone scripts, resulting in clear and concise questioning during interviews.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Coded data from participant interviews.
Education
High School Diploma -
Lebanon Union High School
Lebanon, OR06.1996
Skills
- Bookkeeping
- Accounts Receivable
- Accounting and bookkeeping
- Quickbooks
- Bank Statement Reconciliation
- Account Reconciliation
- Bank Reconciliation
- Data inputting
- Superior attention to detail
- Attention to Detail
- Data Entry
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Expense Reports
- Record Reconciliation
- Precision and Accuracy
- Handling Confidential Materials
- Relationship Building
- Financial records and reporting
- Vendor relationships
- Purchase Orders
- Critical Thinking
- Personal Bookkeeping
- Issue Resolution
- Budget Control
- Quality Assurance
- Negotiation and Persuasion
- Negotiation
- Consulting
- Small business operations
- Verbal and written communication
- Client Service
- Decision-Making
- Customer Service Management
- Scheduling
- Customer Retention
- Empathy Display
- Assertiveness
- Questioning techniques
- Flexibility
- Customer communications
- Active Learning
- Call center processes
- Organization
- Data Collection
- Call Center Operations
- Telephone Interviews
- Social Perceptiveness
- Customer Service
- Problem-Solving
- Computer Skills
- Creative Thinking
- Active Listening
- Detail Oriented
- Customer Engagement
- Inbound and outbound calls
- Phone and Email Etiquette
- Microsoft Office
- Flexible Schedule
- Client interaction
- Client Engagement
- Telephone Etiquette
- Script Reading
- Data Validation
- Unbiased Interviewing
Timeline
Entry-level Bookkeeper.
Ebookkeeper
01.2024 - Current
Business Owner/Independent Hairstylist.
Phrizz'd
03.2014 - 03.2024
Research Phone Interviewer
Bernett Research Services
07.2008 - 10.2011
High School Diploma -
Lebanon Union High School
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