Customer Service
Tosha Keeling
Popshoppe
Sapulpa,OK
Summary
Detail-oriented professional with extensive experience in retail environments, known for exceptional problem-solving and efficiency. Successfully improved customer relations and operational processes, consistently delivering high-quality service and support in fast-paced settings.
12
years of professional experience
Work History
Meat Market Associate
3 Months- Oversaw the processing and packaging of multiple meat products, ensuring adherence to quality and freshness protocols.
- Ensured pristine condition and systematic arrangement of meat display cases to enhance shopping experience.
- Supported customer decision-making by offering informed advice on product selection and preparation techniques.
- Assisted customers with product selection, providing knowledgeable recommendations on cuts and preparation.
- Learned in less than 1 month the position's duties, and was used for another department
Cashier/Prep Cook
5 Years 3 Months- Processed customer transactions efficiently using POS systems.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility, increased sales by 10%.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Market/Cashier
1 Year- Facilitated efficient processing of customer transactions to enhance service delivery.
- Built relationships with customers to encourage repeat business.
- Trained new staff on operational procedures and best practices for cash handling.
- Assisted in store merchandising efforts, enhancing product visibility and sales.
- Implemented inventory management techniques to ensure product availability and reduce waste.
- Increased the mood 100% when working.
Cashier/stocker
3 Years 8 Months- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product selections, providing knowledgeable recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to positive store ambiance.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Implemented strategies to reduce checkout wait times, enhancing overall customer satisfaction.
- Trained new staff on cash handling procedures and customer service best practices, fostering team development.
- Helped with 50% of the allocation sales.
Cashier Team Lead
5 Years 8 Months- Oversaw daily operations to guarantee efficient service delivery and enhance customer satisfaction.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Directed cash management operations to maintain accuracy and integrity in financial transactions.
- Developed and implemented strategies aimed at reducing wait times during peak hours to improve customer service.
- 100% positive feedback from customers.
Education
High School Diploma
Leadership Certificate
Skills
Adaptability
POS Systems
Following Procedures
Communication
Conflict Resolution
Problem-solving
Attention to detail
Timeline
Meat Market Associate
Reasors
05.2026 - Current
Market/Cashier
Braums Ice Cream And Dairy
11.2021 - 11.2022
Cashier/Prep Cook
Popshoppe
05.2021 - Current
Cashier/stocker
Liquor Mart
03.2018 - 11.2021
Cashier Team Lead
Kentucky Fried Chicken
07.2014 - 03.2020
Sapulpa Highschool
High School Diploma