Tosha Oberg
Mount Enterprise,TX
Summary
Resourceful parts counter sales person with a strong focus on customer service and teamwork. Experienced in inventory management and quality assurance, ready to leverage skills to enhance productivity and drive customer satisfaction.
Dedicated production line worker with expertise in machine operation and quality inspections. Committed to safety compliance and efficient collaboration, ensuring high-quality standards in manufacturing processes.
Results-driven professional with a solid background in manufacturing and auto parts delivery. Proven ability to streamline processes and enhance safety compliance, contributing to improved operational efficiency and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in water heater Diagnsing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tech Support position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Production Line Worker
Wayne Sanderson Farms
Tye, TX
10.2025 - Current
- Operated machinery to ensure efficient production of poultry products.
- Conducted quality checks to maintain adherence to safety and health standards.
- Collaborated with team members to meet daily production targets effectively.
- Assisted in maintaining clean and organized work areas for optimal workflow.
Auto Parts Driver
Yates GMC
Henderson, TX
05.2024 - 10.2025
- Delivered auto parts to service departments and customers efficiently.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Assisted in inventory management by tracking parts delivery and availability.
- Collaborated with team members to optimize delivery routes for timely service.
- Streamlined delivery processes, reducing wait times for customers and technicians.
- Trained new drivers on route navigation and company delivery policies.
- Provided exceptional customer service by addressing inquiries about parts availability.
- Ensured compliance with safety protocols during transportation of auto parts.
Parts Counter Sales Person/Parts Runner
ABC Auto
Henderson, TX
02.2024 - 05.2025
- Assisted customers in identifying and locating required auto parts using inventory management systems.
- Managed parts orders and ensured timely delivery to maintain optimal inventory levels.
- Provided knowledgeable product recommendations based on customer needs and vehicle specifications.
- Streamlined parts retrieval processes, improving efficiency in customer service interactions.
- Trained new team members on effective sales techniques and product knowledge for enhanced service delivery.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering long-term relationships.
- Monitored stock levels regularly, reducing excess inventory through strategic ordering practices.
Plumber/Dispatche/Plumbing Apprentice
Heaton Plumbing INC
Houston Tx
10.2015 - 07.2021
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues using specialized tools and conducted efficient repairs to minimize downtime.
- Collaborated with team members to streamline workflows and enhance service delivery in residential projects.
- Trained junior plumbers on installation techniques and safety protocols, fostering a culture of teamwork.
- Led troubleshooting efforts for complex plumbing installations, improving customer satisfaction through effective solutions.
- Implemented preventative maintenance programs that reduced emergency repair calls by enhancing system reliability.
- Managed inventory of plumbing supplies, optimizing stock levels to ensure timely project completion without delays.
- Developed training materials for new hires, facilitating smoother onboarding processes and skill development initiatives.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Completed projects within budget constraints by accurately estimating material costs and labor hours.
- Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Optimized workflow efficiency by implementing preventative maintenance plans for clients'' plumbing systems.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
- Developed cost-saving strategies for large-scale projects, without compromising on quality.
- Coordinated with local authorities to ensure all installations met regulatory standards.
- Optimized scheduling procedures to handle emergency calls more effectively.
- Conducted thorough inspections and maintenance, preventing potential system failures.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Trained new plumbers in best practices, enhancing team efficiency and service quality.
- Customized plumbing systems to meet specific client needs, increasing customer satisfaction.
- Enhanced team performance by implementing new technologies and tools for plumbing repairs.
- Collaborated with contractors and architects to design efficient plumbing solutions for new projects.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Adapted quickly to new plumbing technologies, staying ahead in industry.
- Improved system longevity with regular maintenance and timely upgrades.
- Provided exceptional service, receiving numerous commendations from satisfied customers.
- Negotiated with suppliers to obtain high-quality materials at cost-effective prices.
- Streamlined inventory management, ensuring availability of essential parts for each project.
- Facilitated workshops on water conservation techniques, promoting sustainable practices among clients.
- Reduced water consumption for clients with installation of high-efficiency fixtures.
- Trained new dispatch team members on procedures and system usage, enhancing overall team efficiency.
- Managed real-time communication between field technicians and customers, ensuring prompt updates on service status.
- Implemented dispatch software to streamline operations, improving response times for emergency calls.
- Coordinated scheduling for plumbing service requests, optimizing technician routes and workload distribution.
- Developed standard operating procedures for dispatch processes, leading to increased accuracy in job assignments.
- Collaborated with management to refine resource allocation strategies, enhancing operational effectiveness across teams.
- Led initiatives to integrate technology solutions into dispatch workflows, driving improvements in service reliability and customer satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Cut and drilled holes in walls to permit passage of pipes.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Planned pipe system layout, installation and repair according to specifications.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Assisted with repairs to steam, drainage, and sewer lines.
- Installed modern plumbing systems in new constructions, ensuring compliance with local codes.
- Ensured safety on job sites by enforcing strict adherence to health and safety protocols.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
Education
GED -
Kilgore Colledge
KilgoreSkills
- Workplace cleanliness
- Hand tools
- Hand-eye coordination
- Product packaging
- Repetitive work
- Product packing
- Quality inspection
- Production lines
- Safety compliance
- Machine operation
- Box assembly
- Power and hand tools
- Manufacturing experience
- Machinery operations
- Quality inspections
- Quality grading
- Visual inspections
- Equipment monitoring
- Hand and power tools
- Measurement techniques
- Machine setups
- Equipment operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Timeline
Production Line Worker
Wayne Sanderson Farms
10.2025 - Current
Auto Parts Driver
Yates GMC
05.2024 - 10.2025
Parts Counter Sales Person/Parts Runner
ABC Auto
02.2024 - 05.2025
Plumber/Dispatche/Plumbing Apprentice
Heaton Plumbing INC
10.2015 - 07.2021
GED -
Kilgore Colledge
GED & National Hornor Society
I worked hard to obtain my GED for years and I finally did it! I had a wonderful teacher that inducted me to the National Honor Society and was awarded for being dependable, reliable and dedicated to growth. I could not be more proud of my accomplishments.