Tosha Plemmons
Salina,OK
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in Service and Office. Highly knowledgeable in latest information concerning America's Car-Mart.
Overview
13
13
years of professional experience
Work History
Service Advisor
Car-Mart of Pryor
Pryor, OK
06.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
Production Worker
McKee Foods
Gentry, AR
01.2022 - 01.2023
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Identified defective parts or components and removed them from production line.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
- Tracked production data such as number of items produced per hour, day, week.
- Communicated with team members regarding tasks assigned during shift.
- Utilized computer software programs to record details related to production process.
Assistant Manager
Pig - N - Out
Salina, OK
01.2011 - 01.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Cosmetology - Cosmetology
Clary Sage College
Tulsa, OK09-2012
Associate Degree - General Education
Rogers State University
Claremore, OK05-2011
High School Diploma -
Salina High School
Salina, OK05-2008
Skills
- Customer Service
- Data Entry
- Cost Estimation
- Computer Skills
- Customer Retention
- Documentation And Reporting
- Price Quoting
- Service Recommendations
- Data Processing
- Clerical Support
- Performance Goals
- Work Order Interpretation
- Workflow Management
- Account Management
- Repair Quality Inspections
- Records Maintenance
- Attention to Detail
- Customer consulting
- Records oversight
- Customer Relationship Management
- Strong Work Ethic
- Team Collaboration
- Excellent Communication
- Sales expertise
- Conflict Resolution
- Multitasking and Organization
- Team building
Timeline
Service Advisor
Car-Mart of Pryor
06.2023 - Current
Production Worker
McKee Foods
01.2022 - 01.2023
Assistant Manager
Pig - N - Out
01.2011 - 01.2022
Cosmetology - Cosmetology
Clary Sage College
Associate Degree - General Education
Rogers State University
High School Diploma -
Salina High School
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