Summary
Overview
Work History
Education
Skills
Timeline
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Tosha Randall

Kalamazoo,MI

Summary

Dependable employee providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with a engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Server/Waitress

Buffalo Rings And Wings
Bedford , IN
05.2022 - 01.2023
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Cultivated warm relationships with regular customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Seated customers in timely manner by managing reservations and waitlists skillfully
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Supported needs of over a 50- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

General Manager

Porky's BBQ Of Paoli
06.2019 - 05.2022
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Managed budget implementations, employee evaluations, and contract details.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Laborer

Jasper Engines
01.2015 - 03.2016
  • Worked alongside team to accomplish work goals according to schedule.
  • Used variety of hand and power tools to complete tasks.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Completed tear-down of existing structures to prepare for new construction.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Organized materials, tools, and equipment to supply team members.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production
  • Used variety of hand and power tools to complete tasks
  • Organized materials, tools, and equipment to supply team members
  • Inspected tools and equipment to maintain safety and efficiency
  • Understood and followed verbal and written instructions to complete work correctly
  • Worked alongside team to accomplish work goals according to schedule
  • Observed site safety rules to maximize protections for team members and equipment
  • Maintained organized and clean work areas at all times on job sites
  • Completed tear-down of existing structures to prepare for new construction
  • Followed instructions and safety protocols while operating machinery and equipment
  • Cleaned and maintained tools, equipment and worksites
  • Identified and reported hazards on job sites to prevent accidents and injuries
  • Followed instructions and safety protocols to prevent accidents and injuries

Education

Associate of Applied Science - Criminal Justice

Brown Mackie College - Louisville Ky
Louisville, KY
06.2010

Skills

  • Dining Customer Service
  • Guest Relations Management
  • Food Preparation and Safety
  • Server Training
  • Pos Operation
  • Patron Experiences
  • Natural Leadership
  • Conflict and Complaint Resolution
  • Process Monitoring
  • Communications Protocols

Timeline

Server/Waitress

Buffalo Rings And Wings
05.2022 - 01.2023

General Manager

Porky's BBQ Of Paoli
06.2019 - 05.2022

Laborer

Jasper Engines
01.2015 - 03.2016

Associate of Applied Science - Criminal Justice

Brown Mackie College - Louisville Ky

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Tosha Randall