Tosha Ray

Naval Information Warfare Center Pacific

• Assisted in managing daily office operations and ensuring smooth workflow for 215 division personnel.
• Implementing and maintaining digital file management systems to reduce paper use and increase efficiency.
• Utilizing office software to create spreadsheets and databases, streamlining administrative tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Supported 5 personnel executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated Domestic and International travel arrangements, accomodations, and transportation.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted in Human Resources staffing and placement management.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Participated in team meetings, contributing ideas for process improvements and project support.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
• Coordinated with tech support to address IT issues.
• Maintained confidentiality of sensitive information.

Naval Medical Center

• Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
• Managed patient records using electronic health record (EHR) systems, enhancing data accuracy and accessibility.
• Communicated effectively with healthcare providers to facilitate seamless patient care and follow-up.
• Collaborated with multidisciplinary teams to optimize treatment plans and care coordination for patients.
• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
• Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.