Tosha R. Freeman
Dallas,TX
Summary
An accomplished professional, dependable and detail-oriented, Strong attention to detail. Exhibiting proven talents in multitasking, active listening, communication, meeting deadlines, taking initiative, and problem-solving. Self-motivated ability to work with minimal supervision and as part of a team. Exceptional customer service skills, the ability to answer inquiries with patience and empathy, and Proficiency with computers and administrative office functions.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Pediatrics at Campbell Center
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collect copays, and payments of service, phone payment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Pull and file Charts for daily visits and sick visits.
- Make a reminder call daily.
Executive Administrative Assistant
SWE Homes
04.2023 - 07.2024
- Administrative Assistant for the President of company and CFO, Complete expense reports for the CFO, myself and 3 managers
- Writing / editing e-mails, drafting memos and preparing communications
- Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
- Answering phone calls in a polite and professional manner
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate person or department
- Ordering supplies for the company, keeping track of all needed supplies for all breakrooms, scheduling all maintenance request
- In charge of planning all company events
- Work closely with HR for hiring events
- Making Starbucks, lunch and store runs when needed
- Contact person for all printer needs for maintenance or toner
Records Support Specialist / Verification / Arranging
Lexitas Legal
09.2021 - 04.2023
- Responsible for obtaining records for attorneys involved in civil lawsuits
- Complete 80 to 100 outbound contacts/calls per day
- Document all correspondence to and from clients
- Coordinate work efforts with a customer account manager
- Submit daily written status reports to clients
- Manage workload of 350-375 orders
- Safeguard confidential medical records and comply with all local, state, and federal laws about medical records
- Assures compliance with all HIPAA
- Arranging records by year, month, day, and document order
- Verification, Scanning, E-Filing
- Handle client calls for status on records
Document Processing Associate
CoreLogic
08.2020 - 09.2021
- Notary, Prepare and attach cover letters to release documents for recording per county and state guidelines
- Receive, open, and scan recorded documents, Scan County rejects, and Scan Lien Release Documents for check requests
- Scan External signed documents
- Submit check requests for rejected documents from the county
- Work on all county reject revisions
- Check Match, and open and sort return mail
- Sign as a witness on documents to be recorded
- Perform other duties when required
Configuration Management, Product Data Coordinator
Mary Kay Inc
01.2018 - 08.2020
- Generate all new part numbers globally
- Solve data problems as they arise
- Responsible for assignments and control of item numbers for all Mary Kay Inc
- Facilities, and subsidiaries for inventory purposes
- Organizing data into proper format and meeting deadlines per department timelines
- Attending various meetings with the business and following up with appropriate personnel to clarify data obtained from various sources
- Following up with emails/calls
- Researching inquiries and providing solutions to problematic requests from international markets
- Working closely with Configuration Management projects ensuring data is accurate and timely
- This position consists of Data entry and customer service
Post Closing Specialist/Closing Coordinator
Nationstar Mortgage
08.2012 - 12.2017
- Provide support and assistance in day-to-day functions of the Collateral, Post Closing Validation, and Shipping
- Register, track, and ship collateral files/documents
- Assist in solving problem files and documentation associated with these files
- Run reports and scan documents
- Manage multiple priorities with minimal supervision
- Data entry, Imputing file information onto to company spreadsheet for tracking
- Customer service, Effective verbal, and written communication skills with internal and external customers
- Audit loan files for the proper documents to proceed with closing
- Manage daily progress reports, Rejects, Disbursements, and Title Clearance
- Confirm Closing Details
- Customer service, Act as a Liaison for Borrowers, Assisting with Questions and Concerns throughout the process
- Ensure the appraisal report matches the legal description of the property and appraisal conditions are met
- Ensure all pre-closing conditions are satisfied before loan closing
- Schedule loan closings with the customer, attorneys, and realtors
- Execute rate lock agreements with the customer, monitor closing deadline, and extend rate lock/collect cancellation fee if applicable
- Work with Realtors, Attorneys, and Lenders to Confirm instructions and needed items
Education
High School Diploma -
H. Grady Spruce High School
Dallas, TexasSkills
- Data Entry
- Microsoft Office
- Customer Service
- Typing 50 wpm
- Clerical Experience
- Lotus Notes 1-2-3
- Customer service
- Telephone etiquette
- Appointment scheduling
- Administrative skills
- Filing
- Multi-line telephone systems
- Clerical support
- Word processing
Timeline
Front Desk Receptionist
Pediatrics at Campbell Center
07.2024 - Current
Executive Administrative Assistant
SWE Homes
04.2023 - 07.2024
Records Support Specialist / Verification / Arranging
Lexitas Legal
09.2021 - 04.2023
Document Processing Associate
CoreLogic
08.2020 - 09.2021
Configuration Management, Product Data Coordinator
Mary Kay Inc
01.2018 - 08.2020
Post Closing Specialist/Closing Coordinator
Nationstar Mortgage
08.2012 - 12.2017
High School Diploma -
H. Grady Spruce High School
Similar Profiles
Ja'Nae FrazierJa'Nae Frazier
Correctional Captain at Campbell Regional Juvenile Detention CenterCorrectional Captain at Campbell Regional Juvenile Detention Center
Jacob CuvaJacob Cuva
Child Care Intern at Ann Campbell Early Learning CenterChild Care Intern at Ann Campbell Early Learning Center
Savannah MarreroSavannah Marrero
Licensed Practical Nurse at Campbell Hall Rehabilitation CenterLicensed Practical Nurse at Campbell Hall Rehabilitation Center
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal
Jesus UrribarriJesus Urribarri
Production Line Leader at Surge StaffingProduction Line Leader at Surge Staffing