Toshanna Joseph
Milwaukee,WI
Summary
Compassionate Certified Nursing Assistant with extensive experience at Care of Age Brookfield, excelling in patient care and vital signs monitoring. Proven ability to enhance patient comfort and safety through effective communication and teamwork. Skilled in electronic charting and dedicated to advocating for patient needs, ensuring a dignified care experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Nursing Assistant
Care of Age Brookfield
Brookfield Wi
10.2025 - 08.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to implement care plans effectively.
- Provided emotional support to patients and families during challenging times.
- Documented patient interactions accurately in electronic health records.
- Advocated for patient needs to enhance overall care experience.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Concierge
At John’s on the Lake
Milwaukee, WI
07.2024 - 09.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and managed bookings for various services and amenities.
- Assisted guests with recommendations for local attractions, dining options, and activities.
- Maintained knowledge of hotel policies, procedures, and services to ensure accurate information delivery.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests efficiently.
- Organized special events and activities, enhancing guest experiences during their stay.
- Developed strong relationships with repeat guests, fostering customer loyalty and satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Service Representative
Spectrum
Milwaukee, WI
05.2022 - 10.2024
- Assisted customers in troubleshooting technical issues, ensuring timely resolution and satisfaction.
- Processed service requests efficiently using CRM software, enhancing customer experience and response times.
- Collaborated with team members to streamline communication protocols, improving information flow and clarity.
- Provided product knowledge and support to customers, driving informed decision-making on services.
Education
GED -
Ywca
Milwaukee, WISkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Mobility assistance
Certification
Cna
Cbrf
Timeline
Certified Nursing Assistant
Care of Age Brookfield
10.2025 - 08.2026
Concierge
At John’s on the Lake
07.2024 - 09.2025
Customer Service Representative
Spectrum
05.2022 - 10.2024
GED -
Ywca