Tosharo Dickson
Washington,DC
Summary
Experienced Program Analyst with talents in conducting program reviews and assessments to identify potential areas for growth. Ability to create formal business flows derived from current practice and implementing strategies to enhance those business processes. Combined over ten years of education and experience in the areas of education, child welfare, business and corporate setting development, and introducing new policies for program areas . Currently serve as Lead Program Analyst for the Child and Family Services Administration (CFSA) within the Child Information Systems Administration (CISA).
Overview
12
12
years of professional experience
Work History
Program Analyst
DC Government - Child And Family Services Agency
04.2021 - Current
- Leader for 14 different program areas. Assisted with creating and analyzing formal business flows, making recommendations for enhancements, and serve as the primary liaison between programs, technical departments and external partners.
- Perform continuous evaluations of content and plans in order to enhance delivery and improve effectiveness while working with external partners to meet crucial deadlines and enhance user experiences.
- Provide critical analysis of program data to provide input for key decision making and strategic planning.
- Assess new program requirements, costs, contract specifications and met with internal and external officials to develop employee's development procedures, guidelines, and/or contingency plans.
- Review program implementation plans to assess risk and feasibility.
- Direct day-to-day operations related to enhancing processes for the Office of Youth Empowerment and the Office of Well-Being for the District of Columbia.
Audit and Compliance
Office Of State Superintendent Of Education (OSSE)
01.2020 - Current
- Improved success of policies and procedures by making proactive adjustments to operations by collecting, analyzing, and interpreting information for the department.
- Planned, created, tested, and deployed methodology to produce high quality systems to meet and exceed agency expectations to include drafting a new policy handbook and collaborating with internal stakeholders to identify areas of strengths and weaknesses.
- Meet with project stakeholders on regular basis to assess progress and make adjustments as a part of the strategic planning team for OSSE DOT.
- Conduct thorough face-to-face interviews with employees, witnesses, students, and other DC residents to document all investigative information and findings to perform program research and analyze data.
- Monitor employee behavior and deliver training for staff development and process changes while facilitating meetings to resolve problems and provide solutions by communicating requirements to management.
- Complete detailed investigative reports that include assessments, contributing factors, inconsistencies, and investigative findings with recommendations for corrective action, necessary to remedy deficiencies in employee conduct.
Assistant Dean of Students
DC International Public Charter School
07.2017 - 01.2020
- Conduct workshops and trainings on effective restorative justice facilitation and how to establish relationships with students, faculty, and staff.
- Develop, manage, maintain and track intervention plans to support students in meeting their goals.
- Coordinate efforts of eight team members engaged in the restorative justice project for solution development to hurdles from non-productive disciplinary measures.
- Assist the school principal with resolving student culture concerns, improving student satisfaction and developing creative intervention plans for unique situations.
- Develop and manage positive behavior support systems and collaborate with school administration leaders to implement the new strategies.
- Consistently communicate with students and their families regarding "tough" conversations on serious issues and lead mediations to resolve conflict.
Senior Child Protective Investigator
State Of Florida
08.2012 - 07.2017
- Provide leadership, direction, guidance, training and assistance to colleagues working on complex cases as a senior within the Investigations Unit.
- Interview children, members of families, teachers and other school staff to gain valuable information for criminal abuse and neglect cases.
- Conduct investigations into complex and sensitive criminal cases involving children such as sexual and physical abuse with great bodily harm, homicide cases, and cases involving government officials.
- Write clear, concise, descriptive and objective reports that substantiate findings, conclusions, recommendations, and actions taken in a timely and objective manner.
- Represent the state of Florida at community and professional organizational meetings.
- Provide testimony in court for the Department and depositions in conjunction with the State of Florida.
- Provide testimony at arbitration hearings and represent the Department at community engagements.
Education
Master of Science - Criminology
Ashworth College
Norcross, GA2022
Bachelor of Arts - Criminology/Psychology
University of North Florida
Jacksonville, FL2010
Skills
- Gathering and Organizing Data from Multiple Sources
- Program Analyst Experience
- Conduct Surveys and Assessments
- Knowledge of Analytical Methods
- Program and Operation Planning
- Documentation and Report Writing
- Design and Develop Quality Improvement Programs
- Monitoring and Investigative Experience
Timeline
Program Analyst
DC Government - Child And Family Services Agency
04.2021 - Current
Audit and Compliance
Office Of State Superintendent Of Education (OSSE)
01.2020 - Current
Assistant Dean of Students
DC International Public Charter School
07.2017 - 01.2020
Senior Child Protective Investigator
State Of Florida
08.2012 - 07.2017
Master of Science - Criminology
Ashworth College
Bachelor of Arts - Criminology/Psychology
University of North Florida
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