Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOSHAUN MANGONE

Wilmington,MA

Summary

Detail-oriented health care professional with over twenty years of experience. Dedicated and focused; able to prioritize, multitask, partner with the business, build relationships and follow through to achieve department goals. Forward-thinking professional with over 20 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Experienced Practice Manager successful at handling payroll administration and patient relations for 5-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Overview

27
27
years of professional experience

Work History

Practice Coordinator

Mass General Hospital
04.2020 - Current
  • Trained interns and newly hired team members on office procedures and computer systems
  • Provided supervision and management to a team of PSC I,II, and support personnel
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Supervised a team of 20 office personnel
  • Created and implemented organizational policies and procedures
  • Developed policies and procedures for effective practice management
  • Boosted staff morale by offering constructive feedback and specific direction
  • Spearheaded and implemented new projects to expand the scope of engagement.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Supervised team of 15 office personnel.
  • Provided supervision and management to team of support personnel.
  • Oversaw accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.

Senior Administrative Assistant

Brigham and Women's Hospital
02.2018 - 04.2020
  • Communicated with patients, ensuring that medical information was kept private
  • Colorectal Surgery
  • Scheduling surgical procedures and maintaining or schedule in a detail-oriented, fast-paced, dynamic environment, under competing deadlines, while juggling multiple priorities, and coordinating multiple surgeons' schedules
  • Acting as a point of contact and liaison for patients – triaging calls to surgeons and PA's, completing disability paperwork, writing letters of necessity,, and communicating with other members of patient's care teams
  • Providing flexible administrative support to the Colon and Rectal Surgery department by fulfilling multiple job roles, both when colleagues are temporarily out of the office and during times when job positions remain unfilled
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Coordinated office activities and public events, including product ordering, set up, and technology
  • Managed electronic records database and handled all file requests.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.

Unit Coordinator

Newton Wellesley Hospital
09.2008 - 01.2018
  • Acts as the central contact person for the nursing unit and performs transcription, clerical and reception duties
  • Acts as the central contact person for the nursing unit; performs transcription, clerical, and reception duties; orders supplies for the unit; is a super preferred user of the Epic computer system
  • Works under the direction of the Nurse Manager or designee to coordinate the non-nursing/non-clinical activities essential to the effective functioning of the nursing unit
  • Acts as liaison between the nursing unit and other departments
  • Also demonstrates proper use of equipment and supplies, and prioritizes work to meet department/hospital needs standards and deadlines
  • Transcribes physician's orders accurately and in a timely fashion
  • Files reports of tests, procedures, and consultations
  • Requesting supplies and equipment maintains designed par levels
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in thecomputer system and notifying appropriate personnel of patient status verbally and through signage.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.

Medical Office Secretary

Lahey Clinic
06.2005 - 04.2008
  • Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc
  • Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
  • Maintains patient confidence and protects operations by keeping information confidential
  • Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  • Maintains quality results by following and enforcing standards
  • Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
  • Updates job knowledge by participating in educational opportunities; reading professional publications
  • Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for four-physician Primary Care medical facility, scheduling appointments, and handling patient inquiries.

Office Administrator

Camden Vale Corporation
10.2003 - 09.2005
  • Answer twelve line phone system, taking messages and delivering to appropriate person or place
  • Receive and review all incoming e-mails for office, distribute accordingly and input information and resumes into the database, put on rotation if needed
  • Proof read, edit and formatted all resumes
  • Meet and greet incoming applicants and clients
  • Create monthly reports in excel format
  • Process weekly time sheets and office statistics
  • Schedule monthly off site (kick-off) meetings and any training new employees may need
  • Extensive interaction with Corporate office and IS Department
  • Responsible for budget.

Office Manager

HealthSouth Pediatric Rehab
04.2000 - 04.2001
  • Responsible for overall management and supervision of clerical/support services
  • Verify patient referrals and responsible for creating and completing provider schedules
  • Maintained budget, processed and submitted payroll & purchase orders.

Senior Member Specialist

Tufts Health Plan
04.1996 - 04.2000
  • Of supplies
  • Performs clerical duties related to admission, discharge and transfer of patients
  • Keeps patient records current and enter pertinent information the patient Kardex
  • Follows patient identification protocol, maintains confidentiality, and upholds compliance standards cording to policy
  • Perform other duties as assigned
  • Receive and respond to high volume of incoming calls from members, employers, and THP staff
  • Provide orientation to new members and employers regarding benefits and coverage
  • Counsel members regarding COBRA options
  • Supervised and trained new employees to products and services.

Education

MA -

2010

MA - undefined

Aquinas College
2007

Associates Degree - ScienceAccomplishments

Newton Wellesley
1995

Skills

  • Referral management Medical personnel recruitment Electronic health records
  • File and record management Staff Management
  • Strategic Planning Supplies ordering Workflow planning
  • Training and Mentoring Team Building
  • Project oversight Hiring and recruitment
  • Inventory and restocking Relationship building and retention Multidisciplinary team collaboration
  • Administrative Duties
  • Coaching and Mentoring

Timeline

Practice Coordinator

Mass General Hospital
04.2020 - Current

Senior Administrative Assistant

Brigham and Women's Hospital
02.2018 - 04.2020

Unit Coordinator

Newton Wellesley Hospital
09.2008 - 01.2018

Medical Office Secretary

Lahey Clinic
06.2005 - 04.2008

Office Administrator

Camden Vale Corporation
10.2003 - 09.2005

Office Manager

HealthSouth Pediatric Rehab
04.2000 - 04.2001

Senior Member Specialist

Tufts Health Plan
04.1996 - 04.2000

MA -

MA - undefined

Aquinas College

Associates Degree - ScienceAccomplishments

Newton Wellesley

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