TOSHAUN MANGONE
Senior Administrative Coordinator
Wilmington,MA
Summary
Detail oriented health care professional with over twenty years of experience. Dedicated and focused; able to prioritize, multitask, partner with the business, build relationships and follow through to achieve department goals. Forward-thinking professional bringing more than 20 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Practice Coordinator
Mass General Hospital
Waltham, MA
04.2020 - Current
- Provide supervision and management to team of contact center specialist, and front desk support personnel
- Supervise team of 20 office personnel
- Develop close working relationships with front office and back-office staff
- Address and remedy all patient or team member issues
- Provide support to improve process flow and efficiency
- Boost staff morale by offering constructive feedback and specific direction.
- Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
- Presented feedback on current and new procedures at weekly clinical meetings.
Senior Administrative Assistant
Brigham and Women's Hospital
Boston, MA
06.2018 - 04.2020
- Colorectal Surgery
- Scheduled surgical procedures and maintaining or schedule in a detail-oriented, fast-paced, dynamic environment, under competing deadlines, while juggling multiple priorities, and coordinating multiple surgeons' schedules
- Provided clinical support in the form of scheduling appointments and time-sensitive diagnostic tests, obtaining medical records, clinical authorization for testing and procedures, and referrals as needed
- Acted as a point of contact and liaison for patients – triaging calls to surgeons and PA's, completing disability paperwork, writing letters of necessity, and communicating with other members of patient's care teams
- Coached new employees on administrative procedures, company policies and performance standards
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Coordinated office activities and public events, including product ordering, set up and technology
- Managed electronic records database and handled all file requests.
Unit Coordinator
Newton Wellesley Hospital
Watertown, MA
01.2008 - 02.2017
- Acted as the central contact person for the nursing unit and performs transcription, clerical and reception duties
- Acted as the central contact person for the nursing unit; performs transcription, clerical and reception duties; order supplies for the unit; is a super preferred user of the Epic computer system
- Worked under the direction of the Nurse Manager or designee to coordinate the non-nursing/non-clinical activities essential to the effective functioning of the nursing unit
- Acted as liaison between the nursing unit and other departments
- Ordered office and clinical supplies and maintained designed par levels of supplies.
Senior Member Specialist / Tufts
Health Plan
Burlington, MA
04.2005 - 05.2008
- Received and responded to high volume of incoming calls from members, employers, and THP staff
- Provided orientation to new members and employers regarding benefits and coverage
- Counseled members regarding COBRA options
- Supervised and trained new employees to products and services.
Office Administrator
Camden Vale Corporation
North Andover, MA
10.2003 - 09.2005
- Answered twelve-line phone system, taking messages and delivering to appropriate person or place
- Receive and review all incoming e-mails for office, distribute accordingly and input information and resumes into the database, put on rotation if needed
- Meet and greet incoming applicants and clients
- Created monthly reports in excel format
- Processed weekly time sheets and office statistics
- Scheduled monthly off site (kick-off) meetings and any training new employees needed during on boarding process
- Extensive interaction with corporate office and IS Department.
Office Manager
HealthSouth Pediatric Rehab
Boston, MA
04.2000 - 04.2001
- Responsible for overall management and supervision of clerical/support services
- Verified patient referrals and responsible for creating and completing provider schedules
- Maintained budget, processed, and submitted payroll & purchase orders.
Medical Secretary
Lahey Clinic
Burlington, MA
09.1995 - 04.2000
- Screened incoming telephone calls, recorded, and transmitted messages
- Ensured physician productivity by maintaining calendars; scheduling patient appointments; conferences; teleconferences, and travel
- Maintained patient confidence and protects operations by keeping information confidential
- Maintained office supplies inventory; placing and expediting orders; verified receipt
- Maintained quality results by following and enforcing standards.
Education
Associate degree - Science Accomplishments
09.1993 - 06.1995
Excellence Nomination, Tufts Health Plan Member Service Unity Award
Skills
File and record management Staff ManagementStrategic Planning Supplies Ordering Workflow planningTraining and mentoring Team Building
Supplies ordering
Staff Management
Practice management
Team Building
Accomplishments
- Collaborated with team of 10 in the development of Early Sense Patient Safety Protocol
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by management for Partners in Excellence award that I was awareded.
Timeline
Practice Coordinator - Mass General Hospital
04.2020 - Current
Senior Administrative Assistant - Brigham and Women's Hospital
06.2018 - 04.2020
Unit Coordinator - Newton Wellesley Hospital
01.2008 - 02.2017
Senior Member Specialist / Tufts - Health Plan
04.2005 - 05.2008
Office Administrator - Camden Vale Corporation
10.2003 - 09.2005
Office Manager - HealthSouth Pediatric Rehab
04.2000 - 04.2001
Medical Secretary - Lahey Clinic
09.1995 - 04.2000
Aquinas College - Associate degree, Science Accomplishments
09.1993 - 06.1995