Toshay Cutter
Jacksonville,FL
Summary
Dedicated Med Tech/Caregiver with a proven track record at Beach House Assisted Living, adept in HIPAA Compliance and providing compassionate patient care. Excelled in multitasking and maintaining meticulous documentation, significantly enhancing patient well-being and safety. Demonstrates exceptional problem-solving abilities and a commitment to improving clients' quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Grand Living at Tamaya
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Med Tech/Caregiver
Beach House Assisted Living Community Senior Living
05.2022 - 04.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Med Tech/caregiver
Camilla at Deerwood
11.2019 - 06.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Inbound Customer Service Representative
Concentrix
11.2018 - 11.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Education
HS Diploma -
Jean Ribault High School
Jacksonville, FLSkills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Basic Housekeeping
- Personal Hygiene Assistance
- Verbal and written communication skills
- Dementia Care
- Alzheimer's Care
- Direct Patient Care
- Documentation
- Client documentation
- HIPAA Compliance
- Medication Administration
- ADL Assistance
Certification
Phlebotomist
Med Tech
Timeline
Caregiver
Grand Living at Tamaya
05.2024 - Current
Med Tech/Caregiver
Beach House Assisted Living Community Senior Living
05.2022 - 04.2024
Med Tech/caregiver
Camilla at Deerwood
11.2019 - 06.2020
Inbound Customer Service Representative
Concentrix
11.2018 - 11.2019
HS Diploma -
Jean Ribault High School
Phlebotomist
Med Tech
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