Toshe Lalkov
New York,NY
Summary
Dynamic and dedicated professional with extensive experience at Rocco SteakHouse, excelling in customer service and cash handling. Proven ability to foster guest relations and ensure efficient order processing, contributing to a positive dining experience. Recognized for maintaining high standards of food safety and collaborating effectively with team members.Extensive knowledge of global wines,regions,and varietals,with expertise in wine and food pairings.Skilled in recommending wines based customer preferences,meal selection and budget.Strong understanding of wine service,tasting techniques,and proper storage.Experiance in educating guests and staff on wine selection and paring to enhance dining expieriance.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter/Bartender
Rocco SteakHouse
09.2016 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Bartender
Dautaj Italian Restaurant
05.2015 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant Waiter
Silvios Italian Villa
10.2013 - 05.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
High School Diploma -
Kira Spandzov-Brko
Macedonia06-2005
Skills
- Customer service
- Order processing
- Cash handling
- Food safety
- Time management
- Team collaboration
- Guest relations
Timeline
Restaurant Waiter/Bartender
Rocco SteakHouse
09.2016 - Current
Bartender
Dautaj Italian Restaurant
05.2015 - 08.2016
Restaurant Waiter
Silvios Italian Villa
10.2013 - 05.2015
High School Diploma -
Kira Spandzov-Brko
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