Tosheiha McClendon
Warner Robins,GA
Summary
Dedicated and focused Administrative Specialist who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Meritan Foster Care, Inc.
09.2021 - Current
- Complies statistical data for yearly reports, Prepares bi-weekly payroll for resource parents and caregivers, Prepares state monthly billing, Attends meetings as required, Types any correspondence, minutes, forms, reports, etc
- As requested, Supervises, trains, orients and coaches, general office clerk(s), Greet visits, answers phones and calls route calls as necessary, Organizes and maintains file system and files correspondences and other records, Responsible for submittal of bids, contracts and proposals as needed, Responsible for client’s monthly calendars, checking against daily notes at the end of the month, Process and review regulations of state policies, materials, incoming and outgoing correspondence, Accepts and documents initial referral information, Responsible for ordering office supplies, Maintains and updates various logs of services rendered, Responsible for arranging meeting rooms, setting up and the removal of equipment, refreshments, etc., Responsible for maintaining supervisor’s calendar, reservations, seminars, meeting arrangements, and conferences as required, Perform administrative duties as deemed necessary by the Vice President, Director or Associate Director, Helps maintain central files
- Backs up case managers for accurately filing and retrieving information according to established codes, Updates staff on any new HR policies and trainings, Responsible for submitting reports to accounting and appropriate personnel, Prepares foster parents’ contracts and enters new placement information in appropriate database, Works with Recruiter/Trainers to open new foster homes, Completes state required background checks on potential foster parents and New Hire, Assists in the preparation of training material as needed, Assists Vice President as needed, Works with Program Director or Recruiter/Trainer in marketing and community resources for provider families, Create multiple office software to produce a variety of documents which includes graphics or tables, editing or reformatting
Administrative Assistant
Piedmont Counseling Services, Inc.
09.2016 - 05.2020
- Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, and data entry, Responsible for the day-to-day back-up operation of the Center’s telephone console answers, screens, and routes calls to appropriate staff, Receives and distributes the mail, Responsible for data entry of all new clients on-boarding and adding units/authorizations, Verifies Medicaid eligibility and scheduling of clients, Performs chart audits, revising or updating existing documents, reports, and databases, Upload documents/forms to clients’ charts, score CAB, TSCC & TSCYC and other assessments forms, Change note details for clinicians (dates/times), Scoring Test Materials (CAB/Trauma Symptoms Checklist) and creating Need for Services form for nurse to sign, Coordinate clinic day documents (capturing signatures, assessments packets and supervision of office space during clinic day), Support hiring, on-boarding, and off boarding processes by managing the applicant tracking system, communicating with candidates, scheduling interviews, and organizing training., Track, process, and log client satisfaction surveys, Provide documentation as requested by DFCS, Complete six-month aftercare follow-up calls
- Document and report outcomes, Managed all CARF and Medicaid accreditation, Monitor office supplies, Performs other related duties as required
Cashier
Burger King
06.2016 - 01.2017
- Meet and Greet customers, Ring up purchases, re-stock
Medical Billing Specialist - Internship
Community Development Systems, Inc.
06.2015 - 09.2015
- Volunteer over 180 hours, Prepared and submitted clean claims, Answer questions from patients, insurance companies, and clerical staff, Identifies and resolves billing complaints, Adhere to all HIPAA compliance and regulations
Work-Study Student/Administrative Assistant
Virginia College
10.2012 - 04.2014
- Faculty evaluation and answer phones, Filing, copying, typing memos, letter, meeting minutes and compiling data, Prepared internship and graduates’ packages, Clean lab and instruments, Perform other clerical duties as required
Education
Healthcare Reimbursement – Associate of Science -
Virginia College
09.2015
Business Office Technology-Diploma -
Moultrie Technical College
12.2008
Business Medical Office Technology-Diploma -
Moultrie Technical College
12.2008
Skills
- Proficient in MS Office
- Typing/Keyboarding 60 WPM
- Certified Billing/Coding Specialist
- Certified Office Clerk
- Review/Create Correspondence, Reports, & Documents
- Exceptional written & verbal communication skill
- Adhere to Guidelines & Compliance
- Correspondence handling
- Record Maintenance
- Professional Demeanor & Attitude
- Office Procedures
- Excellent Organizational & Interpersonal Skills
- Knowledgeable of basic occupational theory, principles, concepts, and practices in logistics
- Ability to follow instructions to complete tasks
- Claims Entry & Payment Posting
- Strong Organizational Skills
- Strong Analytical Skills
- Patient Scheduling
- Customer Relations
- Focused on Productivity
- Enthusiastic Worker/Team Member
- Supervisory Experience
- HIPAA Compliance
- Confidentiality
- Accounting Experience
- Excellent telephone etiquette
- Over 20 years administrative experience
- Excellent in analyzing problems to apply rules and procedures to recommend effective solutions
Additional Expertise
Fax machine, photocopiers, videoconferencing, and general office equipment, Spreadsheets, word processing, and database management, Word, PowerPoint, Access, Excel
Timeline
Administrative Coordinator
Meritan Foster Care, Inc.
09.2021 - Current
Administrative Assistant
Piedmont Counseling Services, Inc.
09.2016 - 05.2020
Cashier
Burger King
06.2016 - 01.2017
Medical Billing Specialist - Internship
Community Development Systems, Inc.
06.2015 - 09.2015
Work-Study Student/Administrative Assistant
Virginia College
10.2012 - 04.2014
Healthcare Reimbursement – Associate of Science -
Virginia College
Business Office Technology-Diploma -
Moultrie Technical College
Business Medical Office Technology-Diploma -
Moultrie Technical College
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