Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toshia Hurd, CSM

Houston,TX

Summary

Driven ScrumMaster focused on supporting emergency response and patient care in disaster implementation. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Real Estate Sales Agent

HomeSmart
01.2013 - Current
  • Closed over 89 transaction and increased overall revenue 48%
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Compared, researched and appraised properties.
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed projects from procurement to commission.
  • Achieved project deadlines by coordinating with contractors to manage performance.

P.M. Shelter Manager

Jogan Health
10.2022 - 03.2023
  • Oversight well-being of over 520 clients on daily basis, ensuring their safety and comfort
  • Managed team of administrative staff, conducting daily standup meetings to align with Chief of Operations' latest objectives
  • Orchestrated daily logistics such as showers, catering, lesson plans, and recreational activities to enhance clients' experience
  • Provided comprehensive training to new Shelter Managers on essential ICS forms including 214, 209, and 213.
  • Defined clear targets and objectives and communicated to other team members.
  • Spearheaded disaster preparedness, mitigation, and recovery initiatives, including active shooter and fire drills, for both clients and staff
  • Championed acquisition of necessary resources to successfully execute work activities and projects

Community Outreach Coordinator

Illinois Emergency Management
06.2021 - 03.2022
  • Collaborated with agency staff and community programs to ensure adherence to federal, state, and county regulations and policies
  • Assessed performance of both staff and volunteers, ensuring quality of programs and effiicient resource utilization
  • Effectively communicated agency missions, programs, and policies to diverse community groups
  • Conducted in-depth research to identify community needs, shaping program strategies and objectives accordingly
  • Partnered with departmental leaders to establish organizational objectives, strategic plans, and goals
  • Demonstrated exceptional multitasking skills with strong emphasis on adaptability and flexibility
  • Developed presentations for public events, community groups and school assemblies.
  • Devised and executed comprehensive project communication strategies
  • Fostered cross-team collaboration, aligning goals and ensuring timely delivery of results.

Field Administrator Manager COVID

Favorite Healthcare Staffing
03.2021 - 06.2021
  • Led and guided administrative personnel, offering training and onboarding support for new team members
  • Guided individuals through disaster preparedness, mitigation, and recovery initiatives
  • Proficiently managed patient registrations and updates using Illinois Health Department Software,
  • Encompassing insurance details and COVID-19 vaccine screenings
  • Recognized and championed essential resources to ensure completion of tasks and projects.

Quality Assurance Inspector Supervisor

WSP USA
10.2017 - 01.2018
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Inspected damaged properties and contents to prepare job action plan.
  • Identified issues and proposed solutions for home repairs, food, and shelter
  • Analyzed quality control test outcomes, offering insights to upper management
  • Communicated quality control details to internal teams, vendors, and contractors
  • Reviewed and endorsed contractors' quality plans
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

OSHA Coordinator & Orthodontic Technician

Bellaire Family Orthodontics
02.2002 - 12.2015
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Utilized office management systems to organize and manage files and records data through spreadsheet creation and visual aids for enhanced analysis
  • Maintained precise and comprehensive treatment records in patient documentation

Education

High School Diploma -

Carver High School For Applied Tech/Engineering/Arts
Houston, TX
05.2001

Skills

  • Stakeholder Engagement
  • Agile Methodology
  • Strategic Planning
  • Quality Assurance
  • Scrum Expertise
  • Project Management Tools
  • Business Oversight
  • Critical Thinking
  • Safety and Compliance
  • Emergency Management
  • Operational Strategy
  • Mission-Critical Support
  • Operational Efficiency
  • Rapid Response
  • Readiness Planning
  • Disaster Relief

Certification

  • Certified ScrumMaster
  • Google Project Management Certification
  • FEMA Professional Development Series
  • OSHA 30 Certification
  • FEMA Shelter Manager Certification
  • Texas Real Estate License

Timeline

P.M. Shelter Manager

Jogan Health
10.2022 - 03.2023

Community Outreach Coordinator

Illinois Emergency Management
06.2021 - 03.2022

Field Administrator Manager COVID

Favorite Healthcare Staffing
03.2021 - 06.2021

Quality Assurance Inspector Supervisor

WSP USA
10.2017 - 01.2018

Real Estate Sales Agent

HomeSmart
01.2013 - Current

OSHA Coordinator & Orthodontic Technician

Bellaire Family Orthodontics
02.2002 - 12.2015

High School Diploma -

Carver High School For Applied Tech/Engineering/Arts

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Toshia Hurd, CSM