Toshia Shoemaker

Banquet Captain/ Supervisor

Omni Hotels & Resorts

04.2022 - Current

Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Oversaw timeliness and quality of food delivery at high-volume events.
Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Supervised and mentored kitchen and serving staff.
Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Improved overall service quality by conducting regular staff training sessions and performance evaluations.
Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.