Toshiba Adams
Charlotte,NC
Summary
Dedicated Operations Manager with over 8 years of experience in streamlining processes and enhancing team performance. Skilled in training new drivers, enforcing compliance, and improving customer satisfaction through effective communication.
Overview
19
19
years of professional experience
Work History
Shuttle Bus Driver
Lake Norman Christian School
14101 Stumptown Rd Huntersville Rd
08.2025 - Current
- Operated school buses with a focus on safety and punctuality for student transportation.
- Managed student behavior during transit to promote a safe riding environment.
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
Operations Manager
Academy Charters
Charlotte, NC
08.2017 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Bus Driver/Shift Supervisor
Charlotte Mecklenburg School System
4421 Stuart Andrews Blvd Charlotte NC
08.2007 - 09.2017
- Collaborated with team members to develop efficient routes, optimizing travel times and fuel usage.
- Trained new drivers on safety protocols and operational procedures to enhance overall team performance.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Retained bus system, route and stop knowledge for informative customer advice.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Engaged in continuous professional development, attending workshops on safety practices and customer service.
- Improved on-time performance with efficient route planning and time management.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
US Army Quarter Master School For Supply
Ft Lee VA08-1996
High School Diploma -
Garinger High School
Charlotte, NC06-1996
Skills
- Traffic regulations compliance
- Safe driving practices
- Weather condition awareness
- Defensive driving techniques
- Accident prevention strategies
- Passenger assistance
- Vehicle maintenance
- Web Charter Certified
- TIMS System Certified
- Data Entry Skills
- Excel
Timeline
Shuttle Bus Driver
Lake Norman Christian School
08.2025 - Current
Operations Manager
Academy Charters
08.2017 - Current
Lead Bus Driver/Shift Supervisor
Charlotte Mecklenburg School System
08.2007 - 09.2017
High School Diploma -
US Army Quarter Master School For Supply
High School Diploma -
Garinger High School