Toshiba Lewis
Houston
Summary
Dynamic professional with expertise in benefits administration and employee relations, successfully enhancing satisfaction at Amba. Proven leadership and problem-solving skills, adept at managing complex benefits issues and open enrollment periods. Strong communicator with a track record of fostering relationships and driving retention through effective benefits education and support.
Overview
15
15
years of professional experience
Work History
Benefits Advisory
Amba
04.2022 - 03.2025
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed retirement plans, providing guidance to employees on options and strategies for future financial security.
Leasing Agent Assistant
Shadow Woods Estate
10.2015 - 04.2022
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
Store Manager
Rainbow Apparel
02.2010 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Retail Management - Retail Management
Ms Job Corps
Crystal Springs, MSDiploma - Cosmetology
Ogle School
TX04.2025
Diploma - Cosmetology
Southwest Mississippi Community College
Summit, MS12.2013
Skills
- Benefits analysis
- Employee relations
- Benefits administration
- Human resources expertise
- Excellent communication
- Task prioritization
- Leadership skills
- Problem-solving abilities
Timeline
Benefits Advisory
Amba
04.2022 - 03.2025
Leasing Agent Assistant
Shadow Woods Estate
10.2015 - 04.2022
Store Manager
Rainbow Apparel
02.2010 - 10.2015
Retail Management - Retail Management
Ms Job Corps
Diploma - Cosmetology
Ogle School
Diploma - Cosmetology
Southwest Mississippi Community College
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