Toshionna Smith
Cedar Rapids,IA
Summary
Proven leader in transportation and retail management, adept at enhancing customer satisfaction and streamlining operations. At Citi Trends, I boosted employee morale and sales through effective strategies and promotions. Skilled in safe driving and inventory management, my self-motivation and dependability have consistently improved operational efficiency and client relations.
Overview
11
11
years of professional experience
Work History
Truck Driver
Westside Transport
12.2020 - 11.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Reduced downtime by promptly reporting and addressing maintenance issues.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Fostered supportive environment among driving team, leading by example and offering help when needed.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Truck Driver
CR England
10.2018 - 10.2019
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout Number hour shifts.
- Coordinated with dispatchers and customers to address any discrepancies or special requests related to shipments, ensuring customer satisfaction.
- Inspected tanks and cargo holds to identify for damage or other issues before loading.
Overnight Stocker
Rural King
04.2018 - 09.2019
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
Associate
Charley’s Philly Steaks
05.2018 - 09.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Led cross-functional team to launch new product line, meeting all project milestones.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Assistant Manager
Citi Trends
03.2015 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
Associate
Citi Trends
05.2014 - 03.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate Of Science -
North Central State College
Mansfield, OH04.2014
Skills
- Self-motivated and dependable (11 years)
- Dependable and reliable (11 years)
- Customer Relations (11 years)
- Team member (11 years)
- Leadership communication skills (11 years)
- Customer service (11years)
Timeline
Truck Driver
Westside Transport
12.2020 - 11.2024
Truck Driver
CR England
10.2018 - 10.2019
Associate
Charley’s Philly Steaks
05.2018 - 09.2018
Overnight Stocker
Rural King
04.2018 - 09.2019
Assistant Manager
Citi Trends
03.2015 - 09.2017
Associate
Citi Trends
05.2014 - 03.2015
Associate Of Science -
North Central State College
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