Toshua Reed

I was responsible for making sure every visitor has the appropriate pass to area their loved one is being treated at. Keep a daily spreadsheets on visitation in the Emergency D

• Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
• Demonstrated commitment to cultural competency by working effectively with diverse populations while respecting individual differences among patients served.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
• Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
• Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.

• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Provided excellent customer service to cultivate loyalty and satisfaction.
• Provided excellent customer service by addressing concerns promptly and professionally.
• Delivered exceptional customer service, ensuring repeat business and client loyalty.
• Provided exceptional customer service to obtain new clients through referrals.
• Managed high call volume while maintaining exemplary customer service standards.
• Improved customer service ratings by addressing concerns promptly and professionally.

• Assisted in shipping and receiving activities including documentation and order verification ensuring smooth supply chain operations.
• Ensured proper identification and verification procedures were followed for all transactions, reducing the risk of fraud.
• Aided in efficient order fulfillment, promptly staging products for delivery or pick-up after unloading and verification processes were complete.
• Ensured accuracy of shipment documentation, reducing discrepancies and delays in order processing times.
• Established strong relationships with suppliers, maintaining open lines of communication to expedite orders and resolve issues quickly.
• Minimized errors in patient information entry through diligent verification of demographic details against provided requisition forms or electronic orders.