Detailed-focused Data/Business Analyst bringing exceptional abilities in data processing, business intelligence development.
Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.
Overview
8
8
years of professional experience
Work History
BUSINESS analyst
EXPRESSPAY
ACCRA, GHANA
05.2021 - 05.2022
Identify key issues and recommend solutions to the business
Create new features, monitor deliverables and implementation of projects
Analyze projects functionality and end user testing
Conducted interviews with key business users to collect information on business processes and user requirements.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Evaluated trends to understand competitive environments and assess current strategies.
Advised senior managers on policy strategies for reducing liability and preventing losses.
Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
Built and maintained measurement infrastructure through integration of data warehouses, business objects.
Trained and mentored analysts on python programming, analytics and influential communication.
Sales Manager
Glomobile
Accra, Ghana
07.2019 - 12.2020
Designing and implementing strategic sales plan to acquire and retain customers
Managing, recruiting, objectives settings, coaching and performance monitoring of sales representatives
Present sales, revenue and realistic forecast to the management team
Collaborated with upper management to implement continuous improvements and exceed team goals.
Engage in product planning with management and establishing the channels of distribution
Averaged more than $1million in annual sales for year 2020
Met and exceeded my target, resulting in 200% revenue growth in 12 months
Sales Executive
Glomobile
Accra, Ghana
06.2018 - 06.2019
Actively seeking out new sales opportunities through networking and cold calling
Doubled clientele’s base in 12 months increasing revenue by 100%
Create frequent reviews and reports with sales and financial data
Negotiate/close deal and handle complaints and objections
Gather feedback from customer and prospect and share with internal team
Customer Care Specialist
Glo Mobile Limited
Lagos, Nigeria
02.2015 - 05.2018
Effectively managed the high volume of over 120 calls daily with the best customer service
Provided customers with product and service information
Identify and escalate priority issues
Document all call information according to standard operating procedures
Office Support Staff Member
Nigeria Civil Aviation Authority
Lagos, Nigeria
07.2012 - 07.2013
Managing administration and operational tasks
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Completed clerical tasks such as filing, copying and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Coordinated, scheduled and arranged business meetings and travel calendars.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Served as corporate liaison for finance, IT and marketing departments.
Education
Bachelor of Science - Business Administration And Management
Crawford University
Nigeria
A Levels - Business Administration
Ahmadu Bello University
Nigeria
PGD - Data Science & Business Analytics
Mccombs School of Business
Austin, TX
2022
Skills
Data visualization & data preprocessing
Python
Machine learning
Microsoft excel, word, PowerPoint
Sales and Marketing Support
Team player
Competitive Market Analysis
Customer Communication
Administration and Management
REFERENCES
Dr. Samuel Eleboda
Department of Business Administration,
Crawford University
+234(0)8033425169
Tochukwu Okechukwu
Head of sales,
GloMobile Limited Nigeria
+234(0)805557254
Williams Nii Tetteh
Chief Technical Officer,
ExpressPay Ghana
+233(0)553893197
Timeline
BUSINESS analyst
EXPRESSPAY
05.2021 - 05.2022
Sales Manager
Glomobile
07.2019 - 12.2020
Sales Executive
Glomobile
06.2018 - 06.2019
Customer Care Specialist
Glo Mobile Limited
02.2015 - 05.2018
Office Support Staff Member
Nigeria Civil Aviation Authority
07.2012 - 07.2013
Bachelor of Science - Business Administration And Management
Crawford University
A Levels - Business Administration
Ahmadu Bello University
PGD - Data Science & Business Analytics
Mccombs School of Business
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