Totiana Browner
San Diego,California
Summary
A highly creative and enthusiastic Digital/Social Media Marketing Professional with a background in customer service. Can work individually or with a team in order to meet organizational goals and objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Marketing Intern
Beauty Salon Creative Braids
02.2023 - Current
- Designs, builds and maintains social media presence.
- Contributes to marketing effectiveness by identifying short-term and long range issues that must be addressed.
- Brainstorms new and creative growth strategies through digital marketing.
- Increased socials following by 20% by starting TikTok account.
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolves escalations in manner that avoids delinquency and/or negative customer impact.
- Documents all interactions/account activates with concise and detailed account notes.
Customer Service Rep/Claims Representative
State Farm
02.2014 - 01.2017
- Worked in team environment to handle and investigate low complexity/high volume work in call center environment.
- Managed 100+ calls per day and maintained excellent metrics.
- Receive and processed claims information and communicated with internal and external departments via phone and other communication channels.
- Processed coverage verification and confirmed payments.
Education
Monte Vista High School
Spring Valley, CA06.2010
Skills
- Customer Engagement Strategies
- Canva
- Content Marketing
- Adobe Creative Suite
- Google Analytics
- Google AdWords
- Email Marketing
- A/B testing
Certification
Digital Marketing Nanodegree
Timeline
Digital Marketing Intern
Beauty Salon Creative Braids
02.2023 - Current
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
Customer Service Rep/Claims Representative
State Farm
02.2014 - 01.2017
Monte Vista High School
Digital Marketing Nanodegree
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