A highly creative and enthusiastic Digital/Social Media Marketing Professional with a background in customer service. Can work individually or with a team in order to meet organizational goals and objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Marketing Intern
Beauty Salon Creative Braids
02.2023 - Current
Designs, builds and maintains social media presence.
Contributes to marketing effectiveness by identifying short-term and long range issues that must be addressed.
Brainstorms new and creative growth strategies through digital marketing.
Increased socials following by 20% by starting TikTok account.
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolves escalations in manner that avoids delinquency and/or negative customer impact.
Documents all interactions/account activates with concise and detailed account notes.
Customer Service Rep/Claims Representative
State Farm
02.2014 - 01.2017
Worked in team environment to handle and investigate low complexity/high volume work in call center environment.
Managed 100+ calls per day and maintained excellent metrics.
Receive and processed claims information and communicated with internal and external departments via phone and other communication channels.
Processed coverage verification and confirmed payments.
Education
Monte Vista High School
Spring Valley, CA
06.2010
Skills
Customer Engagement Strategies
Canva
Content Marketing
Adobe Creative Suite
Google Analytics
Google AdWords
Email Marketing
A/B testing
Certification
Digital Marketing Nanodegree
Timeline
Digital Marketing Intern
Beauty Salon Creative Braids
02.2023 - Current
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
Customer Service Rep/Claims Representative
State Farm
02.2014 - 01.2017
Monte Vista High School
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