Totty-Ana Stevens
Sacramento,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Call Center Trainer
WellSpace Health
Rancho Cordova, CA
06.2018 - Current
- Developed and implemented updated training programs for over 60 employees.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Maintained privacy in accordance with HIPAA when dealing with personal health Information
- Trained and mentored new personnel hired to fulfill various roles.
Customer Care Representative
Blue Shield of California
Sacramento, CA
06.2016 - 11.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered over 100 calls in one shift, exceeding daily target by 20%, while also maintaining customer satisfaction
Lead Customer Service Representative
Money Mart
Sacramento, CA
01.2013 - 01.2016
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Verified cash settlements accuracy and transferred funds to appropriate vaults.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Increased Visa Card sales by 17% by promoting products using persuasive selling tactics
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Education
High School Diploma -
William Daylor High School
Sacramento, CA05.2011
Skills
- Organization and Time Management
- Communication skills
- Understanding Customer Needs
- Active listening skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Computer proficiency
- Leadership experience
- People skills
Timeline
Call Center Trainer
WellSpace Health
06.2018 - Current
Customer Care Representative
Blue Shield of California
06.2016 - 11.2017
Lead Customer Service Representative
Money Mart
01.2013 - 01.2016
High School Diploma -
William Daylor High School
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