Summary
Overview
Work History
Education
Skills
Timeline
Generic

Totyana Ross

Houma,LA

Summary

Proven in enhancing service delivery, I leveraged project management and team collaboration skills at Medical Resources and Guidance to streamline processes, significantly improving participant satisfaction. Expert in Microsoft Excel and adept at workload management, I consistently exceeded targets by efficiently handling over 45 caseloads, demonstrating exceptional attention to detail and results-driven approach.

Overview

8
8
years of professional experience

Work History

Support Coordinator/ Case Manager

Medical Resources and Guidance
12.2022 - Current
  • Answer/return all calls and emails in a manner that allows all inquires and issues to be resolved timely
  • Communicate the benefits and services available under the waiver program to all disabled participants and family members
  • Assist disabled participants by connecting them to resources for bill payments, home modifications, and specialized medical/vehicle equipment
  • Maintain a caseload of up to 45 participants by ensuring that all deadlines and care of plans are turned in within a timely manner to promote service continuance
  • Schedule and host in-person meetings with participants and their families once per quarter
  • Maintain a bridge of communication between the families and provider agency to ensure that services are administered in a smooth fashion
  • Update participant databases with the most current information on at least a monthly basis
  • Assist families in selecting services that are necessary in their daily lives
  • Assist families in developing goals to maintain the most independent and healthy lifestyle possible
  • Maintain records of participant progress and needs during a monthly, quarterly, and yearly basis
  • Maintain critical incident reporting of participants if necessary

Waitress

Walk On's Sports Bistreaux
01.2020 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Waitress/Bartender

531 Liberty
05.2017 - 01.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Answered customers' questions, recommended items, and recorded order information.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sales Associate

Old Navy
10.2016 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Law

Loyola University Law School
New Orleans, LA
05.2027

Bachelor of Science - Psychology

Xavier University of Louisiana
New Orleans, LA
05.2022

High School Diploma -

Terrebonne High School
Houma, LA
05.2022

Skills

  • Appointment Scheduling
  • Project Management
  • Data Entry
  • Documentation and Recordkeeping
  • Time Management
  • Attention to Detail
  • Report Preparation
  • Team Collaboration
  • Inbound phone call handling
  • Workload Management
  • Microsoft Excel
  • Filing

Timeline

Support Coordinator/ Case Manager

Medical Resources and Guidance
12.2022 - Current

Waitress

Walk On's Sports Bistreaux
01.2020 - 11.2023

Waitress/Bartender

531 Liberty
05.2017 - 01.2020

Sales Associate

Old Navy
10.2016 - 07.2020

Law

Loyola University Law School

Bachelor of Science - Psychology

Xavier University of Louisiana

High School Diploma -

Terrebonne High School

Similar Profiles

  • Jenifer Myers

    Jenifer MyersJenifer Myers

    Support Coordinator Supervisor at Medical Resources And GuidanceSupport Coordinator Supervisor at Medical Resources And Guidance

  • Erin Kaiser

    Erin KaiserErin Kaiser

    Support Coordinator at Medical Resources And GuidanceSupport Coordinator at Medical Resources And Guidance

  • Dacia Tyler

    Dacia TylerDacia Tyler

    Support Coordinator at Medical Resources And GuidanceSupport Coordinator at Medical Resources And Guidance

  • Angelle Duplantis

    Angelle DuplantisAngelle Duplantis

    Daycare Floater at Giggles And Grins Daycare CenterDaycare Floater at Giggles And Grins Daycare Center

  • Lindsey Dupre

    Lindsey DupreLindsey Dupre

    Paraprofessional at St. Francis De Sales Catholic SchoolParaprofessional at St. Francis De Sales Catholic School

CREATE PROFILE
Totyana Ross