Tou Her
Sacramento,CA
Summary
Dynamic and results-driven professional with a robust background at the California Department of Tax and Fee Administration, enhancing customer satisfaction and streamlining processes. Excelled in problem-solving and teamwork, significantly improving operational efficiency. Expert in customer service and proprietary software, committed to delivering excellence and innovation in every task.
Overview
6
6
years of professional experience
Work History
Tax Technician I
California Department Of Tax And Fee Administration
04.2023 - Current
- Serve as a primary telephone operator and direct incoming telephone call to appropriate staff members or sections or units.
- Manage approximately 10 incoming calls from Taxpayers
- Open and sort mail by checking the account number in CROS to locate the assign collector.
- Scan mail to assign collector and route to mail to units within the Department or Taxpayer.
- Fill in EATS request on FTB, EDD, DMV terminal, and EDD ACES.
- Act as a Remote Agent, respond to basic tax questions, guide taxpayer how to file their tax return, provide returning filing and other online services assistance.
- Send out an email referral for US Customs to call Taxpayer back.
- Work on return mail by adding Work Item indicator under the account.
Service Assistant Maintenance
California Department Of Transportation
05.2022 - 04.2024
- Collaborative teamwork with assigned crew on a daily basis.
- Maintenance of tools and equipment
- Using a hedge trimmer to cut outgrown brushes. Wield a pole saw to cut unreachable tree branches. Weeding to prevent weed growth. Blow debris off highways using a blower.
- Use a pitchfork to lift debris, bushes, and straws. Work a shovel to relocate dirt and gravel.
- Use a rack to gather leaves.
- Remove tree branches and bushes for safety. Drag trees and brushes to chip using chipper machine. Maintain and repair irrigation system.
- Crack sealing wearing proper protective gear while using machine to prevent road deterioration.
- Upkeep and repair power tools, such as sharping chains, pouring correct mixture of gas, and clean debris on tools.
- Set up/pick up cones for closure using proper signs and backup vehicle.
Parts Advisor
Downtown Ford
11.2018 - 04.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Education
High School Diploma -
Merced High School
Merced, CA06.2014
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
Languages
Hmong
Native or Bilingual
Timeline
Tax Technician I
California Department Of Tax And Fee Administration
04.2023 - Current
Service Assistant Maintenance
California Department Of Transportation
05.2022 - 04.2024
Parts Advisor
Downtown Ford
11.2018 - 04.2022
High School Diploma -
Merced High School
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