Tou Vang

• Company Overview: National/Alamo/Enterprise Car Rental
• Provide a warm, professional welcome, ensuring customers feel valued from the moment they arrive.
• Deliver outstanding customer service by clearly explaining rental agreements, vehicle features, and service options, including protection plans, upgrades, fuel choices, and additional equipment.
• Enhance the customer experience by offering expert recommendations, local insights, and personalized assistance.
• Manage inbound calls efficiently, addressing reservations, rate inquiries, general questions, and customer concerns while coordinating with branches and vendors.
• Proactively handle outbound calls for follow-ups, callback management, and other assigned tasks.
• Conduct meticulous vehicle inspections upon return, documenting any issues and ensuring fleet integrity.
• Resolve customer concerns promptly while escalating complex issues to management for swift resolution.
• Monitor and report vehicle maintenance needs, ensuring all required servicing is scheduled and completed.
• Pursue continuous professional development, actively engaging in training programs and skill-building opportunities to enhance service excellence.

• Company Overview: National/Alamo Car Rental
• Warmly welcome customers, guiding them through the rental process to ensure a seamless experience.
• Assist with inquiries, reservations, and vehicle selection while clearly explaining rental terms, insurance, and service options.
• Promote upgrades, protection plans, and accessories to enhance value.
• Offer directions and local travel assistance as needed.

Oversees daily operations, ensures exceptional customer experiences, and drives sales and service excellence. This leadership role demands strong communication, problem-solving, and a commitment to high-quality automotive service. Collaborates with customers, technicians, and management to optimize efficiency and uphold Sears' reputation for reliability.